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Forum Discussion

Eyfi's avatar
Eyfi
Explorer | Level 4
2 years ago

Can't find my content on my new Mac.

I recently got a new Macbook. On my old machine I had Dropbox plus destop app. I inadvertently downloaded Dropbox basic on my new machine. Now when I try to connect my plus account to a Desktop app I...
desktop
Mac
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey Eyfi, if you sign out from our desktop app, it then prompts you to sign back into the correct account, which for you would be the Plus one. 

 

You mentioned downloading the app from the Plus plan: would you mind walking me through the steps you follow on your end, please? 

Eyfi's avatar
Eyfi
Explorer | Level 4
2 years ago

Hi Megan and thank for your willingness to help. How do I download the app? I am in my plus, go to my initials in the top right corner. There appears the option of downloading the Dropbox app. I click download and follow the instructions from there. You may want to know that I have different e-mails for the two accounts. I wonder if it would solve the problem if I simply delete the basic account. I presume the stuff on my plus account would not be affected by that, right?

Eyfi

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi Eyfi! Hope it’s OK to jump in. 

     

    Deleting your Basic account wouldn’t affect the files stored on your Plus account, indeed. However, you shouldn’t need to do that, and the desktop app should be asking you what account you want to sign in to, after installing it.

     

    Can you please send me a screenshot of what you’re seeing now on your computer, if the desktop app is already installed? It’d really help me to have a visual.

    • Eyfi's avatar
      Eyfi
      Explorer | Level 4
      2 years ago

      Hi Nancy, this is what I am seeing. The box in the middle shows my basic. My plus is in the background.

       

       

      • Nancy's avatar
        Nancy
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Thanks for that! Now, it looks like there’s no Dropbox icon in your menu bar (at the top, close to your clock settings). 

         

        What I want you to do is open your Finder again, go to Applications, and double click on the Dropbox app from there. Does the Dropbox icon appear in your menu bar after a few seconds? 

         

        If yes, I’d like you to go to the app preferences and try to log out of your current Dropbox account, and then sign back in with the credentials of your Plus subscription.

         

        Let me know if that works.

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