Want to know more about Dash? Check out how Amy uses Dropbox and Dash to make her day easier here! 

Forum Discussion

Vetbird's avatar
Vetbird
Explorer | Level 3
2 years ago

Can't find the notifications on my desktop app

My dropbox icon shows a red number but when I click the icon there's no bell icon to open notifications.

3 Replies

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    2 years ago

    Vetbird wrote:

    My dropbox icon shows a red number but when I click the icon there's no bell icon to open notifications.


    Can you provide a screenshot of what you're seeing? Be sure to mask any private information.

  • Vetbird's avatar
    Vetbird
    Explorer | Level 3
    2 years ago

    Can't take a screenshot of the icon in the system tray but the dropbox icon shows a red box.   I assume that means a notification of some sort but I don't know what to do about it.

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey Vetbird - sorry to jump in here, but can you click on the app's icon and then try clicking on  the Dropbox icon in your system tray and let us know if you navigate to your notifications from there?

     

    If not, could you clarify your device's exact OS and the app's version and current status? 

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

Need More Support

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!