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organik's avatar
organik
Helpful | Level 6
2 years ago

Can't leave beta on Mac

I have uninstalled and reinstalled, opted out of new releases, repeatedly clicked "leave beta" but dropbox insists on installing the beta.

What a nightmare.  

 

What am I missing?  The beta has been an absolute train wreck.

Beta build
desktop
Mac

7 Replies

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey organik! Sorry to hear that. 

     

    Can you let me know what’s the exact app version you see when hovering over the small Dropbox icon in your menu bar? 

     

    That’ll help assist you further.

  • sterpstra's avatar
    sterpstra
    Explorer | Level 3
    2 years ago

    193.4.5594 Same issue here but I don't have the Leave Beta Experience option. And I also have no access to my files. Well done Dropbox!

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey sterpstra - sorry to jump in here, but the version you mentioned is the latest, stable version of the desktop app - not a beta one. 

     

    Could you let us know some additional information about the issue you're facing so that we can assist further? 

  • sterpstra's avatar
    sterpstra
    Explorer | Level 3
    2 years ago
    It functions like the beta. The Dropbox link is under the location section. I click on that, I get a blank white box at the bottom right corner. No files, no anything.
  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Did you try rebooting your computer since you first noticed this or quitting and re-launching the desktop app sterpstra ?

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey sterpstra, sorry to jump in here as well, but I'm not sure this has to do with the beta version of the Dropbox app.

     

    Can you send us a screenshot of the blank white box and anything else that would give us a visual of the issue?

     

    If you manually navigate to your Dropbox folder in your Finder, are you able to see your Dropbox files?

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