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Can't log into Dropbox Desktop with Mac Sonoma iOS
Hey there, I see lots of threads with syncing issues with the new Sonoma operation system in Macs, but not this specific issue.
I factory reset a new Macbook for an employee starting next week. It automatically rebooted with the Sonoma iOS. I am able to log into the employees Dropbox account that I created for them and download the Desktop app, but the app will not let me log into the account. It's just frozen/not acknowledging any sign in attempts.
I have restarted the laptop multiple times and actually factory reset the laptop once and redownloaded the app. Nothing has worked and I've run out of ideas. Any suggestions?
1 Reply
- Jay
Dropbox Staff
Hi kady, thanks for bringing this to our attention.
Just for clarification, are they a member of a Dropbox Business team, or are they using a personal account?
When you reinstalled the app, did you perform an advanced reinstallation?
This will help me to assist further!
