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Forum Discussion
Can't login to the Dropbox desktop app, security code is wrong
Hi there, just installed Dropbox Desktop app on my Mac with Mac OS 11.7.8 BigSur, once launched it asks for username and password (Passed) the ask for a security code I receive via email but each time I try to use it the app answer it is wrong: what can I do?
Please note I can login without problems via web...
Thanks a lot
3 Replies
- Walter
Dropbox Community Moderator
Hi RosalbaGaia, sorry to hear you're having issues with this.
Can you please send us a screenshot of the error you're getting after entering the security code in the app?
If you happen to be running an antivirus or firewall on your computer, you can also try disabling them temporarily.
In any case, please keep us posted.
I have same problem and can't login on my mac.
- Jay
Hi godiavatar, do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?
