Forum Discussion

Marlene 's avatar
Marlene
Explorer | Level 4
2 years ago

Can't open Office docs in my Vault both on web and desktop

Hi there,   I can't open my word and excel files that are in the data vault, neither in web nor in explorer (Win11).   Web: Word: does not accept the (correct!) PW Excel: 'oops, som...
Dropbox Vault
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hey Marlene , sorry to see you're having this issue.

 

For Vault on the website, can you try from a different browser or a private browsing window, to see if you get a different behavior?

 

As for the desktop, are you getting any error messages when you try to open the files?

 

Does it only happen with MS Office files or other file types as well?

 

Let me know and we'll go from there.

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