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DaveA68's avatar
DaveA68
Helpful | Level 5
7 years ago
Solved

Can't Right Click on Dropbox icon Win10 in Notification area

This problem has not been resolved... I Just installed latest Dropbox version on a clean Windows 10 Install Build 1803. Can't right click on the notification icon unless I drop text scaling to 125% from 150%. I have 4K monitors and 125% is too small for me to use. Soooo.... Dropbox support, please fix this issue.

desktop
Setting up the apps
Windows
  • Lusil's avatar
    Lusil
    7 years ago
    Hi DaveA68, thanks for your prompt response here.
     
    As per your request, I let one of my colleagues know & I can see that you're in communication with them - cool! :sunglasses:
     
    Let me know if you have any other additional questions here, and I’ll make sure to get back to you as soon as possible. Thanks!
  • Rich's avatar
    Rich
    7 years ago
    theogib wrote:

    ... there is no way to access dropbox desktopsettings other than rightclicking  the dropbox icon.

    Try the legacy menu. CTRL-click the icon and you should get the legacy Dropbox menu.

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  • Lusil's avatar
    Lusil
    Icon for Dropbox Staff rankDropbox Staff
    7 years ago
    Hey there DaveA68, thanks for posting your question in the Community. Welcome aboard! 
     
    In order to have a better understanding of your concern, could you please clarify if you are referring to the Dropbox desktop application or the Dropbox website, & also provide us with a screenshot of what you’re seeing?
     
    Thanks in advance for your cooperation, and I look forward to hearing back from you! :grin:
    • DaveA68's avatar
      DaveA68
      Helpful | Level 5
      7 years ago

      Sure... Yes I am talking about the Desktop App. 

      • DaveA68's avatar
        DaveA68
        Helpful | Level 5
        7 years ago

        I am at work so I can't get you a screenshot... But all that appears its that the icon located in the icon tray in the lower right is greyed out. If I right click on it, nothing happens. If I hit CTRL-RIGHT CLICK then the menus pop up as they normally do.  If I drop the Screen Scaling down to 125% from 150% the icon begins working again normally...

  • Alolkoy's avatar
    Alolkoy
    New member | Level 2
    5 years ago

    I had the same problem. It only happens on my 4K monitor. I have dual monitors. If I make the 1080p my main display it moves the system tray to the 1080p monitor and the problem goes away. There are other apps where I have a similar problem. This seems to be a Windows 10 problem, not a Dropbox problem.

    There are many reasons I prefer my 4K monitor as my main display monitor.

    Deleting the environment variable as described above did the trick.

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