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KobusMe's avatar
KobusMe
Explorer | Level 3
3 years ago

Can't see my content in the desktop app, where are my files?

App cannot find my folders so automatic synchronisation does not work anymore.
I tried over 25 times over 2 days but it still doesn't work

 

Has someone a solution for me

 

Thx for responding

Gr. Kobus

desktop
Install
sync
Windows

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  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago

    Hi KobusMe, let's jump right into this! 

     

    Is it possible that you're signing into a different Dropbox account, that you just created and that's why you don't see any of your content there? 

     

    When you visit the same account online, do you see your folders and files?

     

    Also, does the app's syncing status show "up to date" for your content? 

     

    Let me know more, and we'll take it from there! 

    • KobusMe's avatar
      KobusMe
      Explorer | Level 3
      3 years ago

      Hello Megan, 

      Thank you for trying to help me but now I have done something stupid I think.

      I deleted my Dropbox folder and read afterwards on the site that I schoulnot have done that 😞

       

      I then installed Dropbox again about 10 times but I think that Dropbox doesnot want to work with me after over 15 years of loyal service.

       

      Dropbox doesnot connect with my desktop anymore 

       

      No connection: starting ......

      It says: Starting ......... 

      and after a while

       

      Desktop is offline ..... and it is NOT offline!!

       

      On the site I all my files, connection  to my phone (but not my desktop). 

      On my phone I also can see and do everything

       

      Cancelled my virusscanner on my desktop.

      So I don't know anymore.

       

      Help !!!!

      Greetings Kobus

       

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        3 years ago

        Hi KobusMe, since you mentioned that you've already disabled your antivirus, can you also temporarily disable any firewalls you may have running on your computer and try again?

         

        Feel free to also have a look at what my colleague, Walter had suggested in this thread. 

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