Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

Kazem's avatar
Kazem
Explorer | Level 3
6 years ago

Can't see the dropbox folder on windows explorer

Hi,  I have isntalled Dropbox, but it didn't create a folder on my laptop and I can't see the dropbox files. I should go online and login everytime I need to see the dropbox files. Thanks for hel...
desktop
Setting up the apps
windows
Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff
6 years ago

Hey Kazem, thanks for reaching out to us. 

If you've successfully installed the desktop app, could you follow these steps to finding your Dropbox folder on your computer? 

Let me know how it goes!

  • Kazem's avatar
    Kazem
    Explorer | Level 3
    6 years ago

    Hi, 

    Thanks for the reply. 

    When I type %HOMEPATH%/Dropbox   it doens't open, says Windows can't find the address, check the spelling.

    Thanks.

     

    • Lusil's avatar
      Lusil
      Icon for Dropbox Staff rankDropbox Staff
      6 years ago

      Thanks for your swift reply, Kazem. 

      Have you also signed in to your Dropbox account through the desktop app?

      Do you see the Dropbox icon next to your computer's clock?

      If you don't see it, it means that the desktop app isn't running and you'll have to manually launch it from your applications menu. 

      Keep me posted!

      • Kazem's avatar
        Kazem
        Explorer | Level 3
        6 years ago

        Thanks.

        I can see the Dropbox icon next to computer clock, but it is in gray color and I can only see it when I loging to dropbox. 

        Please let me know how I can manully lunch it from applicaion menue. 

        Thanks.

         

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!