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Raintown's avatar
Raintown
New member | Level 2
2 years ago

Can't sign in to desktop app with the one-time code

Good day, all...

 

New laptop - trying to sign into Drop Box under my Work Account.  I know where to sign out and to try to sign back in under my Work Account.  It says it will send me a Security Code - which I get - and when enters, it fails (every time).  In the past (last week), it has sent Security Codes to 2 other people in my Work.  They have given me the Codes - but again - these don't work.  

 

Any suggestions to moving forward?

 

Thanks in advance!

 

Rob

Account Access
desktop
Setting up the apps

1 Reply

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  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Thanks for posting this on the Community, Raintown!

     

    Have you tried reinstalling the Dropbox app, and you’re still unable to sign in with the one-time code?

     

    If you’re on a free Basic plan, have you made sure you don’t have more than 3 devices currently linked to your Dropbox account?

     

    If not, please send me a screenshot of any errors you’re receiving, and I’ll have a look. 

     

    Keep me updated.

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