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MaferE
2 years agoNew member | Level 2
Can't start desktop app on Mac
Had to delete the app, and when i downloaded to install it appears this error message:
bn.BUILD_KEY: Dropbox
bn.VERSION: 193.4.5594
bn.constants.WINDOWS_SHELL_EXT_VERSION: 69
bn.is_frozen: True
machine_id: 69773cc6-43f7-5895-83ba-cbc0091c3fd4
pid: 3195
ppid: 1
uid: 501
user_info: pwd.struct_passwd(pw_name='maferespinoza', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Mafer Espinoza Martinez', pw_dir='/Users/maferespinoza', pw_shell='/bin/zsh')
effective_user_info: pwd.struct_passwd(pw_name='maferespinoza', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Mafer Espinoza Martinez', pw_dir='/Users/maferespinoza', pw_shell='/bin/zsh')
euid: 501
gid: 20
egid: 20
group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'maferespinoza'])
effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'maferespinoza'])
DYLD_LIBRARY_PATH: None
cwd: '/'
real_path='/'
mode=0o40755 uid=0 gid=0
parent mode=0o40755 uid=0 gid=0
HOME: '/Users/maferespinoza'
appdata: '/Users/maferespinoza/.dropbox/instance1'
real_path='/Users/maferespinoza/.dropbox/instance1'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
dropbox_path: '/Users/maferespinoza/Library/CloudStorage/Dropbox'
real_path='/Users/maferespinoza/Library/CloudStorage/Dropbox'
not found
parent mode=0o40755 uid=501 gid=20
sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'
real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'
mode=0o100755 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
not found
parent not found
tempdir: '/var/folders/0g/6gg7gk493dq3k15n9srllmq80000gn/T'
real_path='/private/var/folders/0g/6gg7gk493dq3k15n9srllmq80000gn/T'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
Traceback (most recent call last):
File "desktop/dropbox/client/main.py", line 5482, in _setup_root_for_account
File "desktop/dropbox/sync_root/helpers.py", line 556, in get_root_for_account
File "desktop/dropbox/foundation/futures/basic.py", line 858, in result
File "desktop/dropbox/sync_root/handlers/macos/file_provider.py", line 249, in set_result_or_convert_exception
dropbox.mac.internal.MacError: [Errno -2001] Error Domain=NSFileProviderErrorDomain Code=-2001 "No se encontró un proveedor de archivos válido con el identificador “com.getdropbox.dropbox.fileprovider/03d4cd90-9fe9-40a4-9a2c-36ed8371df4f”." UserInfo={NSLocalizedDescription=No se encontró un proveedor de archivos válido con el identificador “com.getdropbox.dropbox.fileprovider/03d4cd90-9fe9-40a4-9a2c-36ed8371df4f”., NSUnderlyingError=0x600003bdf510 {Error Domain=NSFileProviderErrorDomain Code=-2013 "(null)"}}
ALREADY tried the install and uninstall instructions on here, the icon on the bar just appears for seconds "when triying to install"
5 Replies
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- MaferENew member | Level 2
The app has not be installed yet, after downloading it, when trying to open it it shows the error. I already tried it several times, restarting the computer and downloading the app again.
same error text
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