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MaferE's avatar
MaferE
New member | Level 2
2 years ago

Can't start desktop app on Mac

Had to delete the app, and when i downloaded to install it appears this error message:

bn.BUILD_KEY: Dropbox

bn.VERSION: 193.4.5594

bn.constants.WINDOWS_SHELL_EXT_VERSION: 69

bn.is_frozen: True

machine_id: 69773cc6-43f7-5895-83ba-cbc0091c3fd4

pid: 3195

ppid: 1

uid: 501

user_info: pwd.struct_passwd(pw_name='maferespinoza', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Mafer Espinoza Martinez', pw_dir='/Users/maferespinoza', pw_shell='/bin/zsh')

effective_user_info: pwd.struct_passwd(pw_name='maferespinoza', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Mafer Espinoza Martinez', pw_dir='/Users/maferespinoza', pw_shell='/bin/zsh')

euid: 501

gid: 20

egid: 20

group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'maferespinoza'])

effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'maferespinoza'])

DYLD_LIBRARY_PATH: None

cwd: '/'

     real_path='/'

           mode=0o40755 uid=0 gid=0

     parent mode=0o40755 uid=0 gid=0

HOME: '/Users/maferespinoza'

appdata: '/Users/maferespinoza/.dropbox/instance1'

         real_path='/Users/maferespinoza/.dropbox/instance1'

               mode=0o40700 uid=501 gid=20

         parent mode=0o40755 uid=501 gid=20

dropbox_path: '/Users/maferespinoza/Library/CloudStorage/Dropbox'

              real_path='/Users/maferespinoza/Library/CloudStorage/Dropbox'

                    not found

              parent mode=0o40755 uid=501 gid=20

sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'

                real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'

                      mode=0o100755 uid=501 gid=20

                parent mode=0o40755 uid=501 gid=20

trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'

                real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'

                      not found

                parent not found

tempdir: '/var/folders/0g/6gg7gk493dq3k15n9srllmq80000gn/T'

         real_path='/private/var/folders/0g/6gg7gk493dq3k15n9srllmq80000gn/T'

               mode=0o40700 uid=501 gid=20

         parent mode=0o40755 uid=501 gid=20

Traceback (most recent call last):

  File "desktop/dropbox/client/main.py", line 5482, in _setup_root_for_account

  File "desktop/dropbox/sync_root/helpers.py", line 556, in get_root_for_account

  File "desktop/dropbox/foundation/futures/basic.py", line 858, in result

  File "desktop/dropbox/sync_root/handlers/macos/file_provider.py", line 249, in set_result_or_convert_exception

dropbox.mac.internal.MacError: [Errno -2001] Error Domain=NSFileProviderErrorDomain Code=-2001 "No se encontró un proveedor de archivos válido con el identificador “com.getdropbox.dropbox.fileprovider/03d4cd90-9fe9-40a4-9a2c-36ed8371df4f”." UserInfo={NSLocalizedDescription=No se encontró un proveedor de archivos válido con el identificador “com.getdropbox.dropbox.fileprovider/03d4cd90-9fe9-40a4-9a2c-36ed8371df4f”., NSUnderlyingError=0x600003bdf510 {Error Domain=NSFileProviderErrorDomain Code=-2013 "(null)"}}

 

 

ALREADY tried the install and uninstall instructions on here, the icon on the bar just appears for seconds "when triying to install"

 

 

5 Replies

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff

    Hi there MaferE - sorry to hear you're having issues with this.

     

    Could you try quitting the desktop app and relaunching it and let us know if you still get the same error?

     

    Thanks! 

    • MaferE's avatar
      MaferE
      New member | Level 2

      The app has not be installed yet, after downloading it, when trying to open it it shows the error. I already tried it several times, restarting the computer and downloading the app again.

       same error text

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff

        In that case, may we reach out via email to have a further look internally MaferE?

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