Start 2025 on time and up to date. Seamlessly integrate your calendar into Dropbox with these simple steps.

Forum Discussion

markmonas66's avatar
markmonas66
Explorer | Level 3
12 months ago

Can't start newly installed Dropbox - MacBook Air running Sonoma -

Hi

 

I can't get Dropbox to open after re-installing it on my MacBook Air. I recently upgraded to Sonoma. 

 

The drop box icon on the menu bar top right appears (greyed) but then I get a box appear saying 'can't start dropbox....' Restarting MacBook made no difference. 

 

anyone had any nifty solutions?

 

 

 

    • markmonas66's avatar
      markmonas66
      Explorer | Level 3
      Hi Jay

      I have Dropbox for iOS on file manager and it didn’t sync so I have had to uninstall a few time and now it’s not starting at all. The error is:
      bn.BUILD_KEY: Dropbox
      bn.VERSION: 191.4.4995
      bn.constants.WINDOWS_SHELL_EXT_VERSION: 69
      bn.is_frozen: True
      machine_id: 8369d7c4-372b-5edd-87dc-2e0199b749e7
      pid: 6780
      ppid: 1
      uid: 501
      user_info: pwd.struct_passwd(pw_name='rachel', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Rachel Boyd', pw_dir='/Users/rachel', pw_shell='/bin/zsh')
      effective_user_info: pwd.struct_passwd(pw_name='rachel', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Rachel Boyd', pw_dir='/Users/rachel', pw_shell='/bin/zsh')
      euid: 501
      gid: 20
      egid: 20
      group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'rachel'])
      effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'rachel'])
      DYLD_LIBRARY_PATH: None
      cwd: '/'
      real_path='/'
      mode=0o40755 uid=0 gid=0
      parent mode=0o40755 uid=0 gid=0
      HOME: '/Users/rachel'
      appdata: '/Users/rachel/.dropbox/instance3'
      real_path='/Users/rachel/.dropbox/instance3'
      mode=0o40700 uid=501 gid=20
      parent mode=0o40755 uid=501 gid=20
      dropbox_path: '/Users/rachel/Library/CloudStorage/Dropbox'
      real_path='/Users/rachel/Library/CloudStorage/Dropbox'
      mode=0o40700 uid=501 gid=20
      parent mode=0o40755 uid=501 gid=20
      sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'
      real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'
      mode=0o100755 uid=501 gid=20
      parent mode=0o40755 uid=501 gid=20
      trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
      real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
      not found
      parent not found
      tempdir: '/var/folders/d1/_bqjb3nn0598_1d4y8f4b16m0000gn/T'
      real_path='/private/var/folders/d1/_bqjb3nn0598_1d4y8f4b16m0000gn/T'
      mode=0o40700 uid=501 gid=20
      parent mode=0o40755 uid=501 gid=20
      Traceback (most recent call last):
      File "desktop/dropbox/client/main.py", line 5482, in _setup_root_for_account
      File "desktop/dropbox/sync_root/helpers.py", line 556, in get_root_for_account
      File "desktop/dropbox/foundation/futures/basic.py", line 858, in result
      File "desktop/dropbox/sync_root/handlers/macos/file_provider.py", line 249, in set_result_or_convert_exception
      dropbox.mac.internal.MacError: [Errno -2001] Error Domain=NSFileProviderErrorDomain Code=-2001 "No valid file provider found with identifier ‘com.getdropbox.dropbox.fileprovider/8c120185-51d1-4777-85ca-b8fc10dfb354’." UserInfo={NSLocalizedDescription=No valid file provider found with identifier ‘com.getdropbox.dropbox.fileprovider/8c120185-51d1-4777-85ca-b8fc10dfb354’., NSUnderlyingError=0x60000054d080 {Error Domain=NSFileProviderErrorDomain Code=-2013 "(null)"}}

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff

        Thanks for the info, at this point, I think that contacting the support team directly would help you in order for them to assist in more detail.

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!