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Explorer | Level 3

3 years ago

Capture issue

Hi

Use Capture, it's great thanks to the different functions that allow to design the screenshots.

Problem : when i look at the captures, without opening, i see the original sccrenshot, not the one i redesigned.

Any help ?

Thanks

Dropbox Capture

10 Replies

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Walter
Dropbox Staff
3 years ago
Hey cpuyo, thanks for using the Dropbox Capture feature and happy Monday.

Can you please clarify how exactly are you redesigning those screenshots and, if possible, send us a couple of screenshots that illustrate the issue you outlined?

Thanks!
- cpuyo
  Explorer | Level 3
  3 years ago
  Hi,
  I do the same I used to do for screenshot. Now it's saved on dropbox (no more on windows screenshot folder).
  Then I open the screenshot, make the changes (resize, add text etc)
  Then save.
- cpuyo
  Explorer | Level 3
  3 years ago
- cpuyo
  Explorer | Level 3
  3 years ago
  As you can see on the photos, most screenshots ca nnot be seen 😞
  - Hannah
    Dropbox Staff
    3 years ago
    Sorry to jump in here, cpuyo.
    
    I see that the screenshots have the grey X on them.
    
    Are they currently set to available offline or online-only?
    
    If they're available offline, can you change them to online-only, to see if the previews appear?

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