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keithfkelly's avatar
keithfkelly
Helpful | Level 6
5 years ago
Solved

CertFindCertificateInStore failed with: (-2146885628) Cannot find object or property.

As  multiple other users have already reported over the last couple years, I am seeing many of these error events in my Windows 10 Event Viewer, all coming from the DbxSvc (Dropbox service) event sou...
desktop
Setting up the apps
windows
  • Jay's avatar
    Jay
    7 months ago

    Hi everyone, thanks for your patience. 

    This issue should be resolved as of the latest version of the Dropbox desktop application, version 215.X.XXXX.

    If you're still experiencing this behavior, please let us know!

rtg2's avatar
rtg2
New member | Level 2
2 years ago

Just came here, as have been looking at reasons for the occasional PC lockup I've been having, and these same errors are some of the last events logged before the hang.

DBX_Pedro's avatar
DBX_Pedro
Icon for Community Manager rankCommunity Manager
2 years ago

Hi rtg2,

 

 

Thanks for reaching out.

 

We understand how frustrating those PC lockups can be, and we appreciate you sharing your experience.

 

If you’re still having trouble, would you be able to provide an error message you are getting?

  • krystan h.'s avatar
    krystan h.
    New member | Level 2
    2 years ago

     I thought i'd add my voice to the choir here since 10/07/2024 I have 97 events logged for this exact issue, its very clearly a bug or logging code, or programming by side effect but these errors shouldn't be filed unless it really needs that certificate, looks a bit sloppy to me as a pro programmer, or perhaps its hard for you to fix ? either way this is definately an issue.

    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      7 months ago

      Hi everyone, thanks for your patience. 

      This issue should be resolved as of the latest version of the Dropbox desktop application, version 215.X.XXXX.

      If you're still experiencing this behavior, please let us know!

  • Josh001's avatar
    Josh001
    New member | Level 1
    2 years ago

    2024-12-03 - causing crashing multiple times per hour Win11

    Event Viewer shows multiple instance of `CertFindCertificateInStore failed with: (-2146885628) Cannot find object or property.` originating from DbxSvc prior to each crash.

    Was going to buy a new laptop, will be petitioning the company i work for to move to different file-share platform instead.

    Looks like this issue has persisted for over 4 years, insane!

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