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keithfkelly's avatar
keithfkelly
Helpful | Level 6
5 years ago
Solved

CertFindCertificateInStore failed with: (-2146885628) Cannot find object or property.

As  multiple other users have already reported over the last couple years, I am seeing many of these error events in my Windows 10 Event Viewer, all coming from the DbxSvc (Dropbox service) event source.

 

Can you all please fix your desktop client software to stop spamming my event logs with these errors?  This issue has dragged on far, far too long already.  Either stop emitting these errors, or fix the underlying problem.

 

Thank you.

  • Jay's avatar
    Jay
    7 months ago

    Hi everyone, thanks for your patience. 

    This issue should be resolved as of the latest version of the Dropbox desktop application, version 215.X.XXXX.

    If you're still experiencing this behavior, please let us know!

100 Replies

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  • ddschumm's avatar
    ddschumm
    New member | Level 1
    12 months ago

    I did an Advance Reinstall.

    Problem remains.

    December 13, 2024

  • NancyP99's avatar
    NancyP99
    New member | Level 1
    12 months ago

    Same issue, looking at the event viewer gave me to same error. Doing a google search for it brought me to this thread. 

  • steveyb's avatar
    steveyb
    New member | Level 1
    12 months ago

    I have to give up, I will close my account, there are lots of other cloud storage providers

  • Knarf33's avatar
    Knarf33
    Helpful | Level 5
    12 months ago

    It's been some time since my original post, and I've learned a lot since then. The PC affected by the issue had an Intel 13th generation i9 processor, which is known to have instability issues that become more apparent as the processor ages. There's a wealth of information available on this problem, so I suggest doing a quick search to see if you might be affected.

    I want to emphasize that this processor may or may not have been related to the crashes involving the Dropbox certificate store. Intel has provided several fixes for this issue, most of which involve updating the BIOS to better manage the processor environment. However, none of these fixes were 100% effective for me. I achieved the best results by using the Intel Extreme Tuning Utility to underclock the processor. Interestingly, the benchmark performance was actually better when the processor was underclocked.

    In the end, I persuaded the PC manufacturer to replace the processor, and I haven't encountered any of these issues since the replacement.

  • Chapon's avatar
    Chapon
    New member | Level 1
    12 months ago

    Si le problème semble persister, c'est peut-être parce que le disfonctionnement de Dropbox serait une conséquence de la corruption de l'index de recherche Windows (qui peut d'ailleurs occasionner d'autres problèmes.

    Voici la procédure recommandée, que j'ai appliquée, qui semble marcher ! 

     

  • Chapon's avatar
    Chapon
    New member | Level 1
    12 months ago

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Search

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    12 months ago

    Salut Chapon ! Veuillez noter que nous avons une section du forum dédiée aux messages en français, je vous suggère donc de poster là-bas à la place. Si vous souhaitez continuer en anglais ici, faites-le moi savoir.
    ---------------
    Hey Chapon! Please note that we have a dedicated section of the forum for French posts, so I’d suggest posting there instead. If you wish to continue in English here though, please let me know.

  • Chapon's avatar
    Chapon
    New member | Level 1
    12 months ago

    Forget it... I had to rebuild my entire windows installation and the same issue is going on....

  • elonderin's avatar
    elonderin
    New member | Level 2
    11 months ago

    I 2nd the motion. As a developer u should never log an error that is an expected outcome in some scenarios. An error should always indicate a problem that need fixing.

    BTW:

    • still happing as of 2025!
    • Did a clean install if win11 on a new rig.
  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    7 months ago

    Hi everyone, thanks for your patience. 

    This issue should be resolved as of the latest version of the Dropbox desktop application, version 215.X.XXXX.

    If you're still experiencing this behavior, please let us know!

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