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keithfkelly's avatar
keithfkelly
Helpful | Level 6
5 years ago
Solved

CertFindCertificateInStore failed with: (-2146885628) Cannot find object or property.

As  multiple other users have already reported over the last couple years, I am seeing many of these error events in my Windows 10 Event Viewer, all coming from the DbxSvc (Dropbox service) event source.

 

Can you all please fix your desktop client software to stop spamming my event logs with these errors?  This issue has dragged on far, far too long already.  Either stop emitting these errors, or fix the underlying problem.

 

Thank you.

desktop
Setting up the apps
windows
  • Jay's avatar
    Jay
    7 months ago

    Hi everyone, thanks for your patience. 

    This issue should be resolved as of the latest version of the Dropbox desktop application, version 215.X.XXXX.

    If you're still experiencing this behavior, please let us know!

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  • tllind's avatar
    tllind
    New member | Level 2
    2 years ago

    Experiencing this same issue - Laptop has had multiple BSOD that has required a hard reboot because of "CertFindCertificateInStore failed with: (-2146885628) Cannot find object or property." Following this thread so I know when I can download the desktop client again - not worth the trouble until this gets fixed.

  • farslayer9's avatar
    farslayer9
    New member | Level 2
    2 years ago

    Same errors here, same crap.  Over 40 years writing software and my 14yo could out-do you.  So after having been a customer for, what, nearly 20 years or so??  I'm gone.

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi everyone! To investigate this further, we’ll need to continue through support directly. Anyone that wants to proceed, please let me know here and I can log a ticket for you.

     

    Thanks.

  • jacobacci's avatar
    jacobacci
    New member | Level 2
    2 years ago

    Hello @Nancy 

    I have the same issue as described in this thread.

    How to I open a support ticket with you?

    Thanks and best

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi jacobacci! Please check your email address; you should be seeing a new message from me. I’ll be waiting for your reply there.

  • Homegrown Phenom's avatar
    Homegrown Phenom
    Helpful | Level 6
    2 years ago

    Nancy 

    please include me here, although I did have a support ticket opened for this years ago that went nowhere.  At this point i'll try again and see what you can do to solve.

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey RBurn2024 - thanks for the nudge here. Would it be OK if we sent you an email to investigate further? 

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