CertFindCertificateInStore failed with: (-2146885628) Cannot find object or property.

I was wondering what was crashing my PC, so I checked the Event Manager. Every single crash was preceded by 6 to 12 instances of error messages regarding DbxSvc, Error 281, CertFindCertificateInStore failed with: (-2146885628).

Having read the thread now, the solution seems simple: If this asks for a certificate that just isn't there, it should stop asking for it.

I find it funny that support claims that its fundamentally not a big problem, when my PC is crashed by this error about once per hour. Must be nice not having work on your PC thats not important enough to lose it.

Can you please fix it?

I cannot believe how long it takes an experienced developer team to solve such a silly, easy issue.

And they provide the most important reasons for not paying for the service, in instance lack of trust and ability.

Hi everybody,

Thank you all for your patience, we completely understand the frustration due to how long this issue is taking.

This is being looked at into by our team.

We'll keep you updated as soon as we have more information to share. 

Just came here, as have been looking at reasons for the occasional PC lockup I've been having, and these same errors are some of the last events logged before the hang.

Hi rtg2,

Thanks for reaching out.

We understand how frustrating those PC lockups can be, and we appreciate you sharing your experience.

If you’re still having trouble, would you be able to provide an error message you are getting?

 I thought i'd add my voice to the choir here since 10/07/2024 I have 97 events logged for this exact issue, its very clearly a bug or logging code, or programming by side effect but these errors shouldn't be filed unless it really needs that certificate, looks a bit sloppy to me as a pro programmer, or perhaps its hard for you to fix ? either way this is definately an issue.

i see this several time every day with Windows 11

seeing this with Windows 11 now

4 years later and this is still happening. Recently my computer started freezing and I could not do anything except force shut down with the power button. I went into Event Viewer and saw multiple errors from 'DbxSvc' (-2146885628) Cannot find object or property.

I have lost unsaved work from this issue and it has risked corrupting my files from forcing the computer to shut down so I have completely uninstalled Dropbox from all of my devices and will be warning anyone I know who uses it until this is fixed. 

2024-12-03 - causing crashing multiple times per hour Win11

Event Viewer shows multiple instance of `CertFindCertificateInStore failed with: (-2146885628) Cannot find object or property.` originating from DbxSvc prior to each crash.

Was going to buy a new laptop, will be petitioning the company i work for to move to different file-share platform instead.

Looks like this issue has persisted for over 4 years, insane!