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Couldn't Start Dropbox - macOS Monterey
After installing the new macOS Monterey I am getting the below error
Couldn't start Dropbox
This is usually because of a permissions error. Storing your home folder on a network share can also cause an error. For more information, click the help button below.
I tried to remove dropbox using instructions on the website and re-install using advance install and still see the error.
bn.BUILD_KEY: Dropbox
bn.VERSION: 133.4.4089
bn.constants.WINDOWS_SHELL_EXT_VERSION: 51
bn.is_frozen: True
machine_id: 523bf589-eb29-56d6-9beb-1631aa56ce2b
pid: 1077
ppid: 1
uid: 501
user_info: pwd.struct_passwd(pw_name='amirnathoo', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Amirali Nathoo', pw_dir='/Users/amirnathoo', pw_shell='/bin/zsh')
effective_user_info: pwd.struct_passwd(pw_name='amirnathoo', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Amirali Nathoo', pw_dir='/Users/amirnathoo', pw_shell='/bin/zsh')
euid: 501
gid: 20
egid: 20
group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root'])
effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root'])
DYLD_LIBRARY_PATH: None
cwd: '/'
real_path='/'
mode=0o40755 uid=0 gid=0
parent mode=0o40755 uid=0 gid=0
HOME: '/Users/amirnathoo'
appdata: '/Users/amirnathoo/.dropbox/instance1'
real_path='/Users/amirnathoo/.dropbox/instance1'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
dropbox_path: '/Users/amirnathoo/Dropbox'
real_path='/Users/amirnathoo/Dropbox'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'
real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'
mode=0o100755 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
not found
parent not found
tempdir: '/var/folders/xq/rpxg71x17dj4ylbw_svqhdjc0000gn/T'
real_path='/private/var/folders/xq/rpxg71x17dj4ylbw_svqhdjc0000gn/T'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
Traceback (most recent call last):
File "dropbox/client/main.pyc", line 808, in wrapper
File "dropbox/client/main.pyc", line 6497, in finish_dropbox_boot
File "dropbox/client/message_queue.pyc", line 307, in _wrapped
File "dropbox/client/main.pyc", line 6030, in _init_components_for_account
File "dropbox/client/main.pyc", line 5954, in create_sync_engine
File "dropbox/sync_engine_boundary/factory.pyc", line 226, in make_sync_engine
File "dropbox/sync_engine/nucleus/classic_client/sync_engine.pyc", line 280, in __init__
File "dropbox/sync_engine/nucleus/classic_client/modern_client/modern_client.pyc", line 222, in __init__
File "dropbox/sync_engine/nucleus/classic_client/modern_client/base.pyc", line 152, in __init__
File "dropbox/sync_engine/nucleus/classic_client/thin_adapter/in_proc.pyc", line 217, in __init__
File "dropbox/sync_engine/nucleus/classic_client/thin_adapter/in_proc.pyc", line 587, in _init_new_engine_locked
File "dropbox/sync_engine/nucleus/thin_client/client.pyc", line 185, in __init__
File "desktop/extensions/nucleus/nucleus_python.pyx", line 76, in nucleus_python.NucleusSyncEngine.__cinit__
nucleus_python.SyncEngineError: "Initializing engine |>> Initializing filesystem |>> Attempting to register icons |>> fchflags syscall: _set_hidden |>> Permission denied"
please assist
Hi everyone, with the macOS Monterey update (macOS 12.0 and above), some stricter permissions have been enforced by Apple which have probably led to the issue you are experiencing.
The following steps should help to resolve this behavior:
- Click on the Apple icon in the top left hand corner of your screen
- Select "System Preferences..."
- Then "Security & Privacy"
- Select the Privacy tab
- Select "Full Disk Access"
- Under Dropbox, ensure that all the folders are checked. (To make changes, you will need to click on the lock icon, and enter your macOS password)
- Repeat these steps under 'Files and Folders' and 'Accessibility'
- Once you've completed this, please attempt to restart the Dropbox desktop app
If need be, a reboot of the Mac itself would also help.
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Hi Guys and girls.
I have tried all the solutions above but it still will not work.
below is a copy of my error message.
bn.BUILD_KEY: Dropboxbn.VERSION: 135.4.4221bn.constants.WINDOWS_SHELL_EXT_VERSION: 51bn.is_frozen: Truemachine_id: cd1495f3-f0ec-507f-976b-e879037c3b42pid: 1016ppid: 1uid: 501user_info: pwd.struct_passwd(pw_name='turners', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Fraser & Angela Turner', pw_dir='/Users/turners', pw_shell='/bin/zsh')effective_user_info: pwd.struct_passwd(pw_name='turners', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Fraser & Angela Turner', pw_dir='/Users/turners', pw_shell='/bin/zsh')euid: 501gid: 20egid: 20group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'turners', '_adsklic'])effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'turners', '_adsklic'])DYLD_LIBRARY_PATH: Nonecwd: '/'real_path='/'mode=0o40755 uid=0 gid=0parent mode=0o40755 uid=0 gid=0HOME: '/Users/turners'appdata: '/Users/turners/.dropbox/instance1'real_path='/Users/turners/.dropbox/instance1'mode=0o40700 uid=501 gid=20parent mode=0o40755 uid=501 gid=20dropbox_path: '/Users/turners/Dropbox'real_path='/Users/turners/Dropbox'not foundparent mode=0o40755 uid=501 gid=20sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'mode=0o100755 uid=501 gid=20parent mode=0o40755 uid=501 gid=20trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'not foundparent not foundtempdir: '/var/folders/kg/drwz206158l4t5flj6ql01d80000gn/T'real_path='/private/var/folders/kg/drwz206158l4t5flj6ql01d80000gn/T'mode=0o40700 uid=501 gid=20parent mode=0o40755 uid=501 gid=20Traceback (most recent call last):File "dropbox/client/authentication/register_host_helper.pyc", line 478, in _try_register_hostFile "dropbox/client/authentication/register_host_helper.pyc", line 944, in handle_changed_host_secretFile "dropbox/sync_root/helpers.pyc", line 354, in destroy_root_from_configAssertionErrorAny help would be appreciated
it worked even after i had desinstalled
tks
Ok SO I had a different fix. I followed the instructions fro an advanced install. this included entering info in the terminal app on my Mac and then download a different app fro my Mac. The original one I was trying to use was from dropbox connect. the install was completely different and its working now.
https://help.dropbox.com/installs-integrations/desktop/advanced-reinstall
Same issue. Same code that others have shared. Any other support, like a fix, would be great.
I'm not on Monterey but I essentially get the same message.
Hey there. I'm getting the same error but I'm not on Monterey yet (my school is not compatible). I tried the steps but it did not work for me. Any suggestions?
@amiralin Copying your steps and I also had to reboot my iMac. I suspect this is all that was important, not all that reinstall and giving permissions.
go to Launchpad – Utility – Activity Monitor – Force Exit all Dropbox Instances
go to Settings – Security & Privacy ( Give Dropbox permissions in the following areas)
- Accessibility – unlock and select Dropbox app
- Full Disk Access unlock and select Dropbox app
Reboot
I'm having precisely the same problem and have done the same things. Did you figure out what the problem is?
Thanks! That worked for me.
