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Dropbox App - Preferences Window has been updated AND IT'S SO SLOW.
The format/layout of the dropbox app Preferences window has apparently been updated and rolled out to users behind the scenes. This update "looks" better, but the performance is absolutely terrible. We have near 100TB of storage on Dropbox and are unable to function without the use of the SELECTIVE SYNC feature. It used to be quick to go into preferences, sync, selective sync, then select the folders you wanted to see on your computer. The steps are the same with this update, but each of these steps takes at least 5x as long to populate the preview panes after clicking a folder. This is unacceptable Dropbox. Every couple of months we're back here with support tickets trying to unbreak something.
13 Replies
- Walter
Dropbox Community Moderator
Hi there Contoured_TL - thanks for taking the time to share your thoughts on this with us.
I've logged your feedback in our system and you can let us know if you have anything else to add.
While we're at it, does the behavior persist after reinstalling the app?
Keep us in the loop, please!
Reinstalling the app is not a solution for us. With 100TB of data the process of reinstalling and indexing our library takes over a week. We have tested this - not a solution.
- Hannah
Hey there, Contoured_TL.
How about just restarting both the Dropbox application and the computer?
Also, which version of the app are you using?
You can hover over your Dropbox icon, to see this info.
The computer and app are started fresh each day.
- Hannah
Thanks, Contoured_TL.
Can you also let me know the sync status and version of the app, when you hover over your Dropbox icon?
Sync status is "up to date". Version is 199.4.6287
- Hannah
Hey Contoured_TL, thanks for checking.
Can you let me know what your CPU usage is, when you access the Dropbox preferences?
Also, do you happen to have more than 300K files in your Dropbox folder at the moment?
CPU usage while accessing the preferences fluctuates between 5-10%. I'm not sure the our total folder count, but at ~100TB its almost a certainty that we have over 300k.
- Hannah
Thanks, Contoured_TL, however, keep in mind that unfortunately, the Dropbox app's performance will decline, if you have more than 300K files in your Dropbox folder.
I see from your original post that you're already using selective sync. If you further reduce the number of files in the Dropbox folder that way, does it help?
Are you saying that because my company houses so much data with Dropbox, we will consistently experience poorer performance from your desktop app? Please know that the effectiveness of your desktop app is directly linked to the effectiveness of our staff. We have used selective sync as long as it has been a feature. Having our entire library synced (online only) results in a perpetual state of the app "syncing" due to so many files consistently being updated. Even when files are "online only", whenever a change is made the app still needs to sync the change.
Also, we've had over 300k files for many years. This desktop app performance issue has only been an issue since your rollout of the updated layout/interface for Preferences. We have had many other issues to be sure, but this particular one is new. So the +300k files being the cause of the issue was not an issue before.
