We Want to Hear From You! What Do You Want to See on the Community? Tell us here!
Forum Discussion
chperrone
2 years agoExplorer | Level 3
Dropbox App Could Not Open on macOS
The app will not open, I've tried the Privacy Files and Folder method and it has not worked. Mac OS Monterey. Please help!
'bn.BUILD_KEY: Dropbox
bn.VERSION: 194.4.6267
bn.constants.WINDOWS_SHELL_EXT_VERSION: 69
bn.is_frozen: True
machine_id: 8a516886-8174-514d-8c4a-4f70a5dfd8b2
pid: 2160
ppid: 1
uid: 501
user_info: pwd.struct_passwd(pw_name='charlie', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Charlie Perrone', pw_dir='/Users/charlie', pw_shell='/bin/zsh')
effective_user_info: pwd.struct_passwd(pw_name='charlie', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Charlie Perrone', pw_dir='/Users/charlie', pw_shell='/bin/zsh')
euid: 501
gid: 20
egid: 20
group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'charlie'])
effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'charlie'])
DYLD_LIBRARY_PATH: None
cwd: '/'
real_path='/'
mode=0o40755 uid=0 gid=0
parent mode=0o40755 uid=0 gid=0
HOME: '/Users/charlie'
appdata: '/Users/charlie/.dropbox/instance1'
real_path='/Users/charlie/.dropbox/instance1'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
dropbox_path: '/Users/charlie/Quantum Wellness Dropbox'
real_path='/Users/charlie/Quantum Wellness Dropbox'
not found
parent mode=0o40750 uid=501 gid=20
sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'
real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'
mode=0o100755 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
not found
parent not found
tempdir: '/var/folders/0l/44bzzn0x1135474_x6nhqjc00000gn/T'
real_path='/private/var/folders/0l/44bzzn0x1135474_x6nhqjc00000gn/T'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
Traceback (most recent call last):
File "desktop/dropbox/client/authentication/register_host_helper.py", line 499, in _try_register_host
File "desktop/dropbox/client/authentication/register_host_helper.py", line 692, in _on_register_host_success
File "desktop/dropbox/infinite/preferences.py", line 151, in update_local_config_from_server
File "desktop/dropbox/infinite/preferences.py", line 246, in _get_root_policy_unlocked
File "desktop/dropbox/infinite/preferences.py", line 263, in _get_user_choice_root_policy_unlocked
File "desktop/dropbox/infinite/preferences.py", line 282, in _get_policy_for_source_unlocked
File "desktop/dropbox/infinite/preferences.py", line 78, in from_str
ValueError: 17821699185'
3 Replies
- Hannah2 years ago
Dropbox Community Moderator
Hey chperrone, thanks for bringing this to our attention.
Are you using the new Dropbox for macOS on File Provider version of the app (Dropbox folder in ~/Library/CloudStorage)?
Let me know.
- chperrone2 years agoExplorer | Level 3
I am not. Is there a specific download page for that version of the app? These instructions seem good but I can't start the dropbox app to have it in my menu bar
- Hannah2 years ago
Dropbox Community Moderator
Thanks for your reply, chperrone.
Can you try a more advanced reinstall of the app, to see if that helps?
About Apps and Installations
Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.
Need More Support
The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!