Forum Discussion

DB187's avatar
DB187
New member | Level 1
12 months ago

Dropbox app is stuck on "starting" endlessly.

Hello,

since Weeks i have the same Problem on my Windows Desktop App. Dropbox ist starting after reboot but it loads endlessly.... nothing happend

 

 

 

 

 

 

 

I tried...

  • Deaktivate Antivirus completley
  • Reboot several Times
  • Reinstall the App 6 times..
  • Remove all devices in Account

but nothing changed... i always have the same bug

maybee you have a solution for me...

Best Regards!

desktop
Dropbox Basic
windows

11 Replies

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    12 months ago

    Hey DB187, let's jump right into this! 

    Could it be that there are more than 300K files in the Dropbox folder? Could you check its properties, and let me know? 

    Keep me posted, and we'll take it from there! 

  • DB187's avatar
    DB187
    New member | Level 1
    12 months ago

    Hey,

    no there are never more then 300k files in my Dropbox account... not more then 100...

     

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    12 months ago

    Hey DB187, let me jump in here, too. Can I suggest an advanced reinstall as the next step? 

    If this doesn’t work either, please let me know.

  • DB187's avatar
    DB187
    New member | Level 1
    12 months ago

    hey, i make the advaned reinstall but same problem...

     

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    12 months ago

    Thanks for keeping me in the loop on this DB187!

    Would it be OK if we sent you an email to have a  further look internally at this point?

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    12 months ago

    You’re all set, DB187! We’ll check this further, after you’ve replied to my email.

  • DB187's avatar
    DB187
    New member | Level 1
    11 months ago

    The Problem is still not fixed... maybe someone has an idea?

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    11 months ago

    Hey DB187 - thanks for the nudge on this. 

    I can see you're in direct communication with an expert from the team on your ticket so I'd suggest waiting for their update there. They'll be better equipped to help you further with account and device specific information, which is needed at this point. 

    Let us know if you have anything else to add or ask in the meantime. 

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