Take Your Search Game to the Next Level with Dropbox Dash  🚀✨ Curious how it works? Ask us here! 

Forum Discussion

HAK3's avatar
HAK3
Helpful | Level 5
3 years ago

Dropbox Beta Mac Ventura Crashing - What to do afterward

I am running Dropbox Beta on my MacBook Pro M1 16 with Ventura 13.01.1.  Dropbox frequently crashes when the Mac wakes up from sleep.  When Dropbox restarts, it thinks for a minute and then shows the error "can't sync".   For a long time the only way I could get Dropbox syncing again was to reboot.  Today I discovered that if I went into Activity Monitor and force quit DropboxFileProvider before restarting Dropbox then it was able to resume syncing.

 

Folks from Dropbox please pass this on to the development team.

desktop
Error Messages
Mac

1 Reply

Sort By
  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago

    Hi HAK3, thanks for bringing this to our attention.

     

    We appreciate the feedback on this matter and have noted it in our system.

     

    If you have any further comments or info, feel free to message back.

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!