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Anna Donovan's avatar
Anna Donovan
New member | Level 2
2 years ago

Dropbox Capture lagging when using screen and camera recording

Dropbox Capture: lagging

My Captue lags significantly on two different computers (lots of memory) when using screen and camera mode.

This looks very unprofessional and means it is unusable.

Before I cancel my subscription, any ideas? The Live Chat was horrendously unhelpful! Thanks.

Dropbox Capture

3 Replies

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey Anna Donovan - thanks for bringing this to our attention.

     

    Could you let us know the ticket number for your support interaction so that we can look it up in our system?

     

    Also, feel free to share any additional information about the issue you're facing so that we can assist further.

     

    Thanks!

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Thanks for the ticket ID Anna Donovan - I was able to locate it in our system and passed your comments on to the member of the team who's handling your case.

     

    They'll be getting back to you soon, but please let us know if you have anything else to add in the meantime. 

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