Need to see if your shared folder is taking up space on your dropbox 👨💻? Find out how to check here.
Forum Discussion
raulgrangeiro
2 years agoHelpful | Level 6
Dropbox Client for Linux on Ubuntu 24.04 LTS- icon not clickable.
Guys, I've noticed a bug on Dropbox Client on Ubuntu 23.10 and the same occurs on Ubuntu 24.04 LTS after a installed it from scratch on my machine. It's really a bug on the app on desktop.
The problem is: the app on system tray doesnt open or show anything until the system is blocked to block screen and returns putting password. After that it works normally as it should. I recorded a short video showing the problem with you:
How can this issue be solved? Is this the right place to report it?
God bless you all!
Guys, I've noticed the bug is gone here on Ubuntu 24.04.1 LTS o Gnome 46 and Wayland. I just started my notebook and the icon worked flawlessly. If I encounter another bug I'll relate it here.
This is the version where it started to work:
raulgrangeiro@RAUL-PC-2:~$ dropbox version
Dropbox daemon version: 212.4.5767
Dropbox command-line interface version: 2024.04.17God bless you all!
50 Replies
Replies have been turned off for this discussion
- raulgrangeiro2 years agoHelpful | Level 6
Guys, I've noticed the bug is gone here on Ubuntu 24.04.1 LTS o Gnome 46 and Wayland. I just started my notebook and the icon worked flawlessly. If I encounter another bug I'll relate it here.
This is the version where it started to work:
raulgrangeiro@RAUL-PC-2:~$ dropbox version
Dropbox daemon version: 212.4.5767
Dropbox command-line interface version: 2024.04.17God bless you all!
- Theresa2 years ago
Community Manager
Hey raulgrangeiroI am delighted to see your issue has been resolved, and thank you so much for coming back to update the thread about this (It's people like you who keep this Community vibrant and active 😄).
But separately to that, I'd personally love to learn more about how you use Dropbox overall, if you are open to sharing 🤗? I'm really interested in people's workflows and would love to share tips with you or gather feedback to pass along to our team.
T 😺(Dropbox Community Manager)
- madmax123332 years agoNew member | Level 1
Can confirm that it's working now!
- raulgrangeiro2 years agoHelpful | Level 6
I use Dropbox mostly to store work from college. And it's a great service. The only problem I had with it was that issue that has been solved.
Thank you! God bless you!
- Kay399 months agoNew member | Level 2
I've tried suspending and reopening, but the Dropbox icon does nothing. I'm not even sure if it's installed, though the icon is on my app tray. Trying to install though the App Center shows "unmet dependency". I've tried repeatedly to manually install. I have Ubuntu 24.04. How do I check installation or uninstall on terminal? (I generally only use terminal when I copy and paste instructions.) How necessary is the app? Can I not just copy folders to the Dropbox folder?
- Hannah9 months ago
Dropbox Community Moderator
Thanks for the nudge here, Kay39.
Without the Dropbox application, any files you add to the Dropbox folder won't sync to your account.
If the Dropbox icon isn't responding, can you please uninstall the Dropbox app, reboot your computer and then reinstall it, to see if it helps?
- Kay399 months agoNew member | Level 2
When I go to the App Center, it doesn't show Dropbox as an installed app, so I can't uninstall there. But when I try to install Dropbox, it says "looks like it's already installed". When I go to the "Show Apps", it shows the Dropbox icon, which won't open. If it doesn't show in the App Center, how else can I uninstall it? (This may be more of an Ubuntu question.)
When I go to Files, Dropbox and all the folders within it show green checks, as though they are syncing. Maybe that's not what the green checks mean? At one point I asked how to sync folders and was told that everything within the Dropbox folder automatically syncs. Is that not so?
I had Dropbox years ago (when I used Windows) and I don't think there was an app. However, all I did was move or import files to the Dropbox folder for them to be saved - but maybe they weren't synced.
- Hannah9 months ago
Dropbox Community Moderator
Thanks for the update!
The Dropbox app is basically what creates the Dropbox folder, and it's necessary for the files to get synced; without the app, the Dropbox folder is just a normal folder on your computer.
Can you check the steps in this article, to see if they help you uninstall it?
- Kay399 months agoNew member | Level 2
Nothing happens when I click, right or left, the icon. As I said before , the icon does nothing.
- Kay399 months agoNew member | Level 2
Nothing happens when I click, right or left, the icon. As I said before , the icon does nothing. Therefore, I can't uninstall from there.
Since I've never had the app , I don't know how the folder was created. And when I move a file or folder to the Dropbox folder, it shows on the website, and on the files/folder with a green check mark. Have you always had an app? I used Dropbox years ago, and put files in the Dropbox folder, and they showed on the website as backed up. But perhaps they didn't sync .
About Apps and Installations
Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.
The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!