After Win11 update to 24H2, Dropbox app on laptop stop connecting, I need to use web version, but desktop app not connects any more. Checked forums, firewall and antivirus but no solution yet. I have other laptop without 24H2 and works ok.

Hi team, Happy holidays,Yes, I have tried all antivirus options by default is on no restriction list as usual on the past it was set automatically. But also tried to add more options, but still on connecting the desktop app, so is pretty annoing to keep working like this, if not solution will decide to swith to one drive, but want to avoid all that pain

reinstalled twice. the version on the installer is 214.4.5217 and it is the current one on the website. the app won't open (perpetual "connecting" as the other users have experienced), so i can't confirm the version aside from what it says on the installer. the firewalls all have boxes clicked for dropbox. proxies set to auto. what else to try?

Hi there JohnnyMx2 - sorry to hear you're having issues with this. Can you please send us a screenshot of the app's exact status and version as shown in your task bar? Does the issue persist if you boot your computer in Safe Mode? Let us know more when you get the chance, and we'll take it from there.

Hi Walter,Below can find the screenshots:

Hope you don’t mind if I jump in, JohnnyMx2. From what I understand from the screenshot, your Dropbox app is stuck at starting, correct? Have you restarted your computer, since the Windows update, and it didn't make a difference?

Dropbox desktop app can't connect after a Windows 11 update

30 Replies

mitgeek
New member | Level 2
5 months ago
Today, I was able to install Stable Build 194.4.6267 and got my system to sync all files. But then after 20min the DropBox app self updates itself to 216.4.4420 and it stops working. I wish I could keep it at this old version!
Hannah
Dropbox Community Moderator
6 months ago
Thanks for the update, aalves.

At this point, I would suggest reaching out to our support team directly, because they have access to account specific info, which we don't here on the Community.

They'll be able to assist you further, but please share your ticket number with us, so we can keep an eye on it from our end as well.
aalves
New member | Level 1
6 months ago
I'm back. Reinstalling the operating system worked for a day but now I'm back to the same problem again. I need a permanent solution or I will have to cancel Dropbox. Perpetual "connecting." Can't use the app in Windows 11. What's the solution?
aalves2
New member | Level 1
6 months ago
I was unable to disable due to org settings. I ended up reinstalling the whole operating system which was unfortunate but worked
Walter
Dropbox Community Moderator
6 months ago
Hey mitgeek - sorry to hear this persists for you.

I can see that you're in direct communication with an expert from our team so I'd recommend getting back to them with this piece of information as they'd be better equipped to help further at this point.
mitgeek
New member | Level 2
6 months ago
I too tried the new build version 215.4.7202 and get the similar response - trying to connect to internet perpetually.
Nancy
Dropbox Community Moderator
6 months ago
Hi from me too, aalves. Just to clarify, did you have Microsoft Defender temporarily disabled and the issue still remained?
aalves
New member | Level 1
6 months ago
Doesn't help. I have tried everything I can find online. Getting a "no network connection" message now from Dropbox now. Still stuck in the "connecting" stage.
aalves
New member | Level 1
6 months ago
No. Doesn't work. Now getting a "no internet connection" "your computer is currently offline. Please check your network settings." message from Dropbox. I have tried everything I can find online for this error too and it won't load. getting frustrated as I use Dropbox for work.
Hannah
Dropbox Community Moderator
6 months ago
Hey aalves, a few hours ago a new version of the Dropbox app was released; can you update it on your computer to see if that helps?