We Want to Hear From You! What Do You Want to See on the Community? Tell us here!

Forum Discussion

gclaf's avatar
gclaf
New member | Level 2
2 years ago

Dropbox desktop app doesn't work after installing macOS 14.4.1

I updated my Mac to the 14.4.1 OS, and now my Dropbox desktop app doesn't work. I've tried deleting it and reinstalling it several times. Each time I try installing, the Dropbox icon appears temporarily in the normal place (although it is gray, not black). Then I get an error message, and when I click "ok" on it, the Dropbox icon disappears. Thus it doesn't even start. Any suggestions?

desktop
Install
Mac

3 Replies

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi there gclaf - sorry to hear you're having issues with this.

     

    If you happen to have any security software running on your computer, could you temporarily disable them and try an advanced reinstall as outlined here?

     

    Let us know how it goes!

  • gclaf's avatar
    gclaf
    New member | Level 2
    2 years ago

    Thanks Walter. The only security software I have is the free version of Malwarebytes, but as far as I know, that doesn't run in the background. It just does scans on demand. I do have some ad blockers, but those just work with my Firefox browser.

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    I see, thanks for the additional information gclaf 

     

    I'd still recommend an advanced reinstall at this point. Just make sure that you're not connecting more than 3 devices to your account if you're on the Basic plan as you might be hitting your account's device limit. 

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

Need More Support

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!