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TwinkleInMyEye's avatar
TwinkleInMyEye
New member | Level 2
3 years ago

Dropbox Desktop App Stuck Indexing (Mac)

Hello,

 

One of my desktops has been stuck indexing for the past two days. I have tried multiple attempts at the following:

Signing out

Uninstalling the app and reinstalling

Pause syncing (30 minutes, 1 hour, Until Tomorrow and Indefinitely)

Quitting the app and relaunching

Restarting my desktop

Turning off and turning back on desktop

 

I'm at a loss. I have large video files that need to be uploaded through the desktop app that can't be done through the site, and I can't get them uploaded. 

 

Any help would be greatly appreciated

desktop

1 Reply

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi TwinkleInMyEye, thanks for bringing this to our attention.

     

    Could you confirm the exactly version of the app you're running, and what OS you're on?

     

    This will help me to assist further!

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