Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

Pauline Hubner's avatar
Pauline Hubner
New member | Level 2
4 years ago

Dropbox desktop app won't open after Mac OS update to Monterey 12.6

I've just updated my Mac OS to Monterey 12.6 which involved me having to do wipe my machine and do a clean install. The Dropbox app has been restored back into my applications when I restored from my back-up, but the Desktop app doesn't seem to be functioning. When I click on the Dropbox app from applications, nothing happens. I tried to download the app again but it just told me I already had it.

 

Any ideas? Should I remove Dropbox from my applications completely and try downloading and installing the Desktop app from scratch?

9 Replies

Replies have been turned off for this discussion
  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Hi Pauline Hubner, welcome to our Community! 

     

    If I were you, I'd try exactly what you mentioned. Uninstalling the app, then re-installing it might do the trick for you. 

     

    Can you give it a go, and let me know of any updates? Thanks a bunch! 

  • DustyDesigns's avatar
    DustyDesigns
    New member | Level 2
    4 years ago

    I am having the same issue. I tried uninstalling and reinstalling on MacOS 12.6 but now I can't even launch the driver to reinstall the application.

     

  • Pauline Hubner's avatar
    Pauline Hubner
    New member | Level 2
    4 years ago

    I am by no means a tech-type (very much 'need to know'/muddling-through basis (and lots of crossing fingers) so all that follows I see basically as some kind of weird computer alchemy/fate.

     

    I put the Dropbox application in the bin, emptied the bin, restarted my Mac, turned off my wifi and plugged in to the internet via ethernet cable instead. I then downloaded the Dropbox for desktop app again using Safari (I had used Firefox previously - have no idea if that's relevant or not!!) and it SEEMS to now be working... the icon appears in the top menu bar and I was able to go in and deselect folders that I didn't want to sync with my machine as I used to. When I'd tried downloading the app previously, it seemed to download then I had the same problem as you i.e. the driver wouldn't even launch. Doing a fresh download using a different browser and with an arguably more stable internet connection seemed to help in my case (but maybe you've already tried that?!)

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Hey Pauline, thanks for sharing your great troubleshooting! I am happy to see that the app is now working as it should.

     

    Happy Thursday DustyDesigns, I hope you're doing well! Can you try out the steps, Pauline suggested and let me know the results? 

  • DustyDesigns's avatar
    DustyDesigns
    New member | Level 2
    4 years ago

    I am up and working again using a different method. All I needed to do was delete the application and make sure that the most recent dropbox installer was downloaded.

     

    When using the "get app" prompt from the dropbox landing page HERE it didn't download the most up-to-date installer. After a while I found a working installer through this dropbox help page HERE.

  • madzarica's avatar
    madzarica
    Explorer | Level 3
    3 years ago

    Hi, I uninstalled drobox but it won't re-install now. Any ideas? 

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi madzarica, what error are you getting when attempting to reinstall the app. Are you using this link to install the app?

  • madzarica's avatar
    madzarica
    Explorer | Level 3
    3 years ago

    Hey, thanks for the reply. That's the link I am using. I found instructions what to delete in order to get new installation to work. However, an update requires moving a Dropbox to a new location which is what cause the problem previously so I am not updating for now. 

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    What error are you experiencing currently? A screenshot showing this would help greatly.

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!