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Forum Discussion

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hey everyone!

 

There has been a recent update to the Dropbox app that may fix this issue.

 

So, please make sure you try to:

 

  1. Clear the cache of the Dropbox app from your device Settings. (Settings app>App & Notifications>Apps>Dropbox>On the Dropbox App Info, Tap on "Storage">On the Cache section press "Clear Cache") 
  2. Uninstall Dropbox, turn off your device and then on (do not restart) and reinstall it.
Kenddrick's avatar
Kenddrick
New member | Level 2
4 years ago

I've tried this suggestion and like other users, I was able to open the app but it crashed after I signed in. Hoping for a resolution to the issue as soon as possible!

  • ccurtin1's avatar
    ccurtin1
    Helpful | Level 6
    4 years ago
    I've been a paid user for ten years—time to switch to Google or Box.
  • gunn00r's avatar
    gunn00r
    Explorer | Level 4
    4 years ago

    I am experiencing the same issue after my Pixel 5 has been updated to the latest Android 12 March 5th update.

    After correctly signing in, the Dropbox app just crashes.

    Clearing cache and uninstall/install the issue persists.

  • ccurtin1's avatar
    ccurtin1
    Helpful | Level 6
    4 years ago

    Dropbox doesn't seem to care 😞

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Hey everybody!

     

    Just as an update here, our team is actively looking into this at the moment.

     

    As soon as we have an update for you, we'll let you know.

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