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Forum Discussion
79schultz
4 years agoHelpful | Level 6
Dropbox for Android
Version 266.2.2
Can't even open the app, just crashes.
Can't even open the app, just crashes.
86 Replies
Replies have been turned off for this discussion
- ccurtin14 years agoHelpful | Level 6I've been a paid user for ten years—time to switch to Google or Box.
- gunn00r4 years agoExplorer | Level 4
I am experiencing the same issue after my Pixel 5 has been updated to the latest Android 12 March 5th update.
After correctly signing in, the Dropbox app just crashes.
Clearing cache and uninstall/install the issue persists.
- ccurtin14 years agoHelpful | Level 6
Dropbox doesn't seem to care 😞
- gamorofi74 years agoExplorer | Level 4
Dropbox android app stopped working on my pixel 4. The app crashes after first attempt to loging and then it will not open anymore. I tried to clear caches, uninstall, reboot and reinstall and trying to open the app with cellular data. Nothing worked.
Thanks in advance,
Gerard - Walter4 years ago
Dropbox Community Moderator
Hey gamorofi7, thanks for the detailed report!
Since you've already done some troubleshooting on this, may we reach out via email to have a further look internally?
Thanks! - gamorofi74 years agoExplorer | Level 4
- Hannah4 years ago
Dropbox Community Moderator
Hey everybody!
Just as an update here, our team is actively looking into this at the moment.
As soon as we have an update for you, we'll let you know.
- Hannah4 years ago
Dropbox Community Moderator
No worries, I've just sent you an email, so make sure you check your inbox! - MrNomad4 years agoHelpful | Level 5
I'm having this same issue, both on my phone and my wife's phone. Both are Pixel 5a phones. I suspect an issue with the latest Android security update that arrived just a couple days ago.
Steps already attempted:
Clear cache
Clear all data
Uninstall Dropbox app
Reinstall Dropbox app
After reinstalling logging in works, as does the request for 2FA, but at that point the app closes. Each time after that any attempt to open Dropbox just results in it closing.
- gamorofi74 years agoExplorer | Level 4Yes I suspect it is related to the lastest Pixel security update. Same behavior on my Pixel 4
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