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Forum Discussion

Grokitas's avatar
Grokitas
Explorer | Level 3
4 years ago

Dropbox for MacOS is now ready

I've got Dropbox installed on an M1 MacBook. After upgrading to Ventura 13.0 it brings up a notification. If I click on "Get started" and go through all the steps in the process it appears to work, b...
desktop
Install
Mac
Notifications
dms1979's avatar
dms1979
Explorer | Level 4
3 years ago

i have this exact same issue and i have tried rebooting just keep getting the red 1 dot up on the dropbox icon 

(macbook pro ventura M1)

i have even tried downloading the new installer from your site and reinstalling. same thing happens. 

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey Michael N.28, thanks for keeping us in the loop on this. I'm glad to see it's sorted out for you now. 

 

As for you dms1979, can you please let us know if you're still having issues with this? 

 

Thanks so much and happy 2023!

  • dms1979's avatar
    dms1979
    Explorer | Level 4
    3 years ago
    Hi @Walter yes I’m still having these issues.
  • MassimoV's avatar
    MassimoV
    Explorer | Level 4
    3 years ago

    Same problem here!

    Mac M1 with 2 user: in the first one the update works but in the second the loop starts...

    • Dan84's avatar
      Dan84
      Explorer | Level 4
      3 years ago

      HI

      same problem with a MacBook Pro Core i7 : Ventura 13.0.1 and 13.1

      I detected than DB install the v163.4

      But on the second MacBook it's the v164.4 and no problem

      Best regards

  • Michael N.28's avatar
    Michael N.28
    Collaborator | Level 8
    3 years ago

    This problem seems to affect many users, but we have scant information from DropBox as to what causes the issue or what efforts are being made to fix it. It doesn’t exactly inspire confidence. 

    • Nancy's avatar
      Nancy
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Hi everyone, and Happy New Year!

       

      For anyone that still has this issue, please let me know and I can open a support ticket for you. This way, we can look into your account and investigate this further.

      • dms1979's avatar
        dms1979
        Explorer | Level 4
        3 years ago
        Hi Nancy yes I still have this issue

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