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ATSTAC's avatar
ATSTAC
New member | Level 2
7 years ago
Solved

dropbox grayed out/greyed out when attempting to share or move files from ios pages

Before going into details, I have updated to both latest versions of dropbox and pages as of today. We are tired of dealing with icloud’s behavior and were planning to move over 2,000 files from ic...
Mobile
Setting up the apps
  • Daphne's avatar
    Daphne
    7 years ago

    Hey there brendankai,

    Can you let me know if this behaviour is only persistent within Pages? When trying to do a "move" within the Files app, do you also see that Dropbox is greyed out as shown in the screenshot above?

    When trying to move items within the File app, choosing the Dropbox folder seems to change the option "move" to "copy" automatically. This may be why you see the option greyed out when "moving", and you would need to "copy" the files to Dropbox and then can remove them from the original location if you need to.

    Let me know what you find - Thanks!

Daphne's avatar
Daphne
Icon for Dropbox Community Moderator rankDropbox Community Moderator
7 years ago

Hey there brendankai,

Can you let me know if this behaviour is only persistent within Pages? When trying to do a "move" within the Files app, do you also see that Dropbox is greyed out as shown in the screenshot above?

When trying to move items within the File app, choosing the Dropbox folder seems to change the option "move" to "copy" automatically. This may be why you see the option greyed out when "moving", and you would need to "copy" the files to Dropbox and then can remove them from the original location if you need to.

Let me know what you find - Thanks!

brendankai's avatar
brendankai
Helpful | Level 5
7 years ago

Hi Daphne

Thanks for the response. It looks to be an error from within the "Files" application. I already had Dropbox activated in Locations, however, when clicking around the GUI, re-clicking on Dropbox in Locations enabled the Move to Dropbox feature. Odd.

With Move only being an iOS feature, the move time seems to be lengthy.

I appreciate your assistance. We're good.

  • Daphne's avatar
    Daphne
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    7 years ago

    Hey brendankai,

    That's strange indeed! :thinking:

    Please do keep me posted if you see this occurring again and we can try and do some further troubleshooting to see if we can pinpoint this.

    In the meantime I hope you have a great day - Thanks!

  • Guido Walter P.'s avatar
    Guido Walter P.
    New member | Level 2
    6 years ago
    This worked for me too, thanks!

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