Forum Discussion

thewallin's avatar
thewallin
Explorer | Level 3
7 years ago

Dropbox greyed out on IOS 13

Got a new iphone 11 with IOS 13 preinstalled.   Cannot change default download location to dropbox.    I can access dropbox files through app and through Apples files app after adding dropbox...
Mobile
Setting up the apps
Rich's avatar
Rich
Icon for Super User II rankSuper User II
7 years ago

From what I've read, apps that are greyed out in that list do not yet support the capability.

  • thewallin's avatar
    thewallin
    Explorer | Level 3
    7 years ago

    So I am guessing it must be an IOS 13 thing? 

     

    Still on iOS 12 on my iPad without issues. 

     

    Hopefully Dropbox updates and/or apple allows downloads like before.

    • Rich's avatar
      Rich
      Icon for Super User II rankSuper User II
      7 years ago
      thewallin wrote:

      So I am guessing it must be an IOS 13 thing?

      Seems to be, and it's not just Dropbox. None of my other cloud services are available and some that are enabled in Files don't even show up. Only the device itself, iCloud and ShellFish (SFTP access to my own server) are available to select.

       

      Best guess is that this is an iOS issue unrelated to Dropbox, and Apple will need to correct it.

       

      • thewallin's avatar
        thewallin
        Explorer | Level 3
        7 years ago

        Just updated phone to 13.1, same issue. Dropbox greyed out. 
        Also updated IPad to Ipad Os 13 and now the ipad has the same issue. Lovely :)

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