Forum Discussion

thewallin's avatar
thewallin
Explorer | Level 3
7 years ago

Dropbox greyed out on IOS 13

Got a new iphone 11 with IOS 13 preinstalled.   Cannot change default download location to dropbox.    I can access dropbox files through app and through Apples files app after adding dropbox...
Mobile
Setting up the apps
Scott W.1's avatar
Scott W.1
New member | Level 2
7 years ago

I tried to set Dropbox to be used for Safari downloads. However when I go to select Dropbox in system preferences it is greyed out.

Any ideas? Is this something that requires an update from Dropbox? Or does Apple only allow downloads to go to iCloud Drive?

  • Daphne's avatar
    Daphne
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    7 years ago

    Welcome to the Dropbox Community Scott W.1!

    So that I can have a better understanding, can you just confirm for me if you're trying to do this on Safari on a mobile device or a computer? Also, when you're trying to change the downloads location, can you send me a screenshot (excluding any personal info) of where you see Dropbox greyed out?

    Since you mentioned only being able to download to the iCloud location, it sounds like you might be referring to a mobile. If that's the case, can you see if you're able to change the location to your local device storage?

    Let me know what you find and we'll go from there - thanks! 

    • Scott W.1's avatar
      Scott W.1
      New member | Level 2
      7 years ago

      Yes on iOS. With iOS 13 you can download files with Safari.   In the Settings App on the iPhone you can specify a location to where downloads are saved.  You will notice from the screenshot below the Dropbox provider is greyd out.

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