Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

Paul D.4's avatar
Paul D.4
Helpful | Level 7
2 years ago

Dropbox icon with checkbox white interior remains a mystery.

Megan from the DropBox staff offered some help to an earlier post entitled "Dropbox icon  and folder status on a Mac” but despite my replies, the discussion went dead seven days ago. I still have outstanding questions and would like to revive the discussion. I have selected the preference that all files and folders be available off-line on my primary MacBook, however, I have a mix of checkboxes, that is to say both kinds… green interior and a white check mark and white interior with a green checkmark.

Below is the explanation link that Megan supplied, but there's no mention of the check mark with white interior, which was puzzling because I had seen but lost another page earlier that included that in the explanations.

In looking at this article about syncing icons and reference was made to the  DropBox desktop app, which aside from the icon that lives next to the Time Machine icon in the upper right menu bar in the Finder, I'm not really sure what the dropbox desktop app is? Yes it appears in the application folder, but if I double click on it, it simply takes me to the designated dropbox folder within my User folder. Which, by the way, except for emergencies, that is the only way I work with DropBox. The primary thing I want to do is faithfully mirror the activity of the Finder “DropBox” folder on the primary MacBook and have the files and folders populate to other devices.

Finally, all my posts from the last month or so started re. puzzling changes to modification dates following a migration from an old MacBook to a new one. In nearly 40 years of using a Macintosh this has been one of the most challenging technical snafus I've ever encountered.

Thanks,

Paul

syncing icons based on this article? 

19 Replies

  • Paul D.4's avatar
    Paul D.4
    Helpful | Level 7
    2 years ago

    The other behavior at the heart of my original posts is the way DropBox will bulk change last modified dates that has nothing to do with actual modification on my part, there's this churning where, unlike the behavior on my old MacBook folder modification dates are constantly churning in spite of the fact, no modifications have been made. Note the way all these folders have the same date which does not reflect the reality of usage and modification

     

  • Paul D.4's avatar
    Paul D.4
    Helpful | Level 7
    2 years ago

     ignore the earlier images as they are a little dated, although somewhat representative. If I could draw your attention to this one that I just took, but needed some extra steps to blur.

    To recap need an explanation why there are two kinds of checkboxes, and secondly, the screen grab exhibits the bulk changing of modification dates attribute to bold to DropBox and not buy any activity on my part

     

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    The sync icons with a full green icon mean that the file or folder is fully available offline. 

     

    The green outlined icon with a tick inside only applies for folders, and means that there is at least one file inside that folder that is online-only. This article provides more information on those icons. 

     

    Regarding the modification date of the folders, these wouldn't be accurate across all devices for the reasons listed in this article.

  • Paul D.4's avatar
    Paul D.4
    Helpful | Level 7
    2 years ago

    Thanks, Jay, I will read these articles, but if I set the preference that everything should be "available off-line" why would any files given this preference setting be "online-only" - please explain

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    The setting in the Dropbox desktop application is only for new files added via the site or another another device. If you want to mark the entire Dropbox folder as available offline, you'll need to right click the Dropbox folder itself, and then choose the available offline/local option.

  • Paul D.4's avatar
    Paul D.4
    Helpful | Level 7
    2 years ago

    Hi Jay, I appreciate those links. As I read how the checkmark icons reflect the status of folders I can't really understand the difference between the two. #2 seems like a long, confusing way of saying much the same thing as #1. Can you help me understand the difference?

    1. For folders, this icon means all files in the folder are available offline.

    2. For folders, this icon means there is at least one available file in the folder, but no online-only files. There can also be files that are available offline in the folder.

  • Paul D.4's avatar
    Paul D.4
    Helpful | Level 7
    2 years ago

    As to the green outlined icon with a tick inside, the explanation reads…

    "A circle with a green border and a green checkmark means that a file was opened (directly or with a third-party application) and synced."

    I find this confusing as well, since I'm only relating to dropbox as a Finder folder, opening any file necessarily involves a third-party application, where whether it be TextEdit, or MS Word, so that's kind of a given... and of course, if it's modified, it should sync and populate to other devices. So to my mind, this is normal standard behavior and doesn't require a new and different icon to signal something other than "A solid green circle with a white checkmark means your file is synced and available offline." Right?

  • Paul D.4's avatar
    Paul D.4
    Helpful | Level 7
    2 years ago

     Regarding your second link… I'm still a little fuzzy as to the full meaning of the "Dropbox desktop app" in my mind, it has two manifestations. It's an application in the application folder that is set to launch at start up and perform syncing on the designated folder and also is represented as an icon on the upper right finder menu near the Time Machine icon where I can set preferences and adjust its behavior, does it have any other meanings or manifestations?

    "You manually change the folder’s modified date on the Dropbox desktop app"

    Secondly, just curious how would one change the modify date using the dropbox desktop app?

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    2 years ago
    Paul D.4 wrote:

    As I read how the checkmark icons reflect the status of folders I can't really understand the difference between the two.

    In regards to files:

    • Solid green, white check: The file is available offline. It's stored locally on your drive and will remain that way until you change it.
    • Solid grey, white cloud: The file is online-only. It exists in the cloud but not on your local drive. It will remain this way until you change or until the file is accessed.
    • Green outline, green check: The file was previously online-only but has been accessed, which causes the file to be synced back to your local drive. It will remain this way until you change it or until Dropbox determines its no longer needed, at which point it will change back to online-only.

     

    In regards to folders:

    • Solid green, white check: The folder and all files within it are available offline. The folder and its content are stored locally on your drive.
    • Solid grey, white cloud: At least one file within the folder is marked as online-only. Other files in the folder, if any are present, could be available offline or available.
    • Green outline, green check: At least one file within the folder is marked as available (green outline, green check) but there are no online-only files in the folder.

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!