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Dropbox Installer Won't Lunch on Windows 7
So the tittle tells you guys pretty much everything. I've just made a clean install of Windows 7 (Home Premium) on my girfriends laptop since I putted an SSD drive. I installed everything with any trouble but this is driving me crazy. I downloaded the dropbox installer but it won't start. I mean the confirmation message of executing the file appears, but after that doesn't happen and I mean ANYTHING. The window dissapear and there is no instalator process running, no error messages, just anything.
I thing I readed every post about this and I can't reach a solution. I tried all of this:
- Deactivate the antivirus (I'm using Avast Free) and the windows firewall
- Try to install it from an offline installer (same thing happened, just disappear after first confirmation "are you sure to run..." window)
- Try to execute the installer with administrator privileges and in compatibility mode
- Try to install it in Safe Mode and in Safe Mode w/network
- Try to download the installer from a different laptop copy to my girfriend's one in a pendrive
- I also did a CCleaner registry check and nothing came up
- The only thing it happen after this non-install is that in %LOCALAPPDATA% folder a Dropbox folder appears with another folder in it call "crash" or "crash reports" and it's empty. Obviously I tried delete and also not-delete the folder after every attempt.
And honestly I'm running out of ideas. I don't want to make another clean Windows 7 installation since all the other installer (Firefox, Chrome, Spotify, the AV, Autocad, ect) won't make any issue. Also I can't upgrade to Windows 10 since the laptop (a Pavilion dv7 HP) isn't compatible and it has the Win7 OEM original.
So if anyone can help me with this it'll sooo much apreciated it.
Thanks in advance guys,
- Thanks for the update fedefiorini, I'm glad to hear that!
Thanks for sharing the details of that here too, as I'm sure this will be helpful for anyone else who might be having trouble with this too.
I'll be just a post away if you need anything - cheers!
16 Replies
- Daphne
Dropbox Staff
Hi there fedefiorini, thanks for reaching out!
Can you check if there are any traces of Dropbox listed in the locations under step 4 of the advanced reinstall instructions here too?
If so, please then follow the rest of the instructions listed there to try install the app.
Let me know how it goes!Hello Daphne, first of all, thank you for taking the time and answer me.
Well, I looked and followed all the steps detailed ther before writting my message buy there was no luck. Anyway, I manage to solve this, I accidentally choose "no" in one of my tries when I executed the installer (on that message that tells you if you are sure to proceed with administrator privileges) and the installer returns me a message that says Dropbox can also be installed without the administrator privileges, if I want to go on, so I press yes and it went perfect.
The online installer works and I was able to log in and sync everything. So is still a mistery but after all it works, the laptop has only one user and is an administrator one.
So, it seems to be solved, buy I don´t know why.
- DaphneThanks for the update fedefiorini, I'm glad to hear that!
Thanks for sharing the details of that here too, as I'm sure this will be helpful for anyone else who might be having trouble with this too.
I'll be just a post away if you need anything - cheers!
- JayHi marcelachaves, are you trying to install Dropbox on a company-managed device, or is it a personal device?
Have you tried all the steps the previous user attempted to get the installer to run?It's a personal computer. I haven't been able to follow the instructions because I can't see them. That was my question from before. I only see this (attached)
- Lusil
Hey marcelachaves, just to make sure that we're on the same page, when you launch the installer, do not pop-ups come up?
If you get any error messages, please send us a screenshot of them.
