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JasminV's avatar
JasminV
New member | Level 2
2 years ago

Dropbox is not loading on my Mac.

The dropbox curser just spins, and spins and spins. It is the only software that is giving me troubles on my mac. It started 2 days ago. I have signed out signed back into the software. I have rebooted the computer. The issue continues. 

desktop
Mac

3 Replies

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi JasminV, let's jump right into this! 

     

    Does this happen when you access our website, or when using our desktop app? 

     

    Do you happen to have some screenshots, in order for us to have a visual too? 

     

    Keep me posted! 

  • JasminV's avatar
    JasminV
    New member | Level 2
    2 years ago

    This is the error message is receive after it finally stops spinning. 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey JasminV, sorry to jump in here.

     

    Have you tried a different browser or a private browsing/incognito window, to see if that helps?

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