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Elektra's avatar
Elektra
Explorer | Level 4
3 years ago

Dropbox looks for programme on wrong drive after BIOS update

Hi, I've PC running Win 11 with two drives. C: HDD and D:SDD   I recently moved Dropbox from C to D, and changed the location in Settings via Taskbar. However, after a BIOS update this week, Dr...
desktop
Error Messages
windows
Elektra's avatar
Elektra
Explorer | Level 4
3 years ago

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Did you open the file from Explorer directly, or via Excel itself?

 

Is the full folder and filepath shorter than 260 characters?

  • Elektra's avatar
    Elektra
    Explorer | Level 4
    3 years ago

    From Explorer. I’ve never had an issue before with long file names.

    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Long file name issues would come up with an error similar to yours, saying the file cannot be found, hence my question, since Excel has a shorter limit of 218 characters. Do other files further up the folderpath (such as in the main Dropbox folder itself) load normally?

       

      What about if you try to open the file from Excel itself?

      • Elektra's avatar
        Elektra
        Explorer | Level 4
        3 years ago

        Hi Jay

        I just tried with a new word doc. Opened word and entered some copy. Tried to save to Dropbox folder and got the same error message. Again, I was forced to save in my MS One Drive > Docs folder and then move to Dropbox.

         

        I am thinking of switching the Dropbox location back to the C drive and see if that works ok.

         

        I will also post in the MS community, see if anyone else has issues.

         

        Tess

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