Forum Discussion

czcante's avatar
czcante
Explorer | Level 4
3 years ago

Dropbox not reading my external drive

I have Window 7 and I uploaded files from an external drive a few months ago with no problem. And it was backing up those files daily with no problems. All of the sudden now Dropbox can’t read the dri...
Dropbox Backup
czcante's avatar
czcante
Explorer | Level 4
3 years ago

Everything is stuck at the same number for over an hour now except for the updating files.

They go up, down, up, dn, etc..never ending. 

Can anyone please help me? 

 

 

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey czcante, thanks for the updates here.

 

Have you tried restarting your computer at all since this started happening?

 

Also, if you hover over the Dropbox icon in your system tray, which version of the app do you see that you have?

  • czcante's avatar
    czcante
    Explorer | Level 4
    3 years ago
    Yes. I have restarted my computer several times and I still have the same issues.

    The app version I have is 186.4.6207

  • czcante's avatar
    czcante
    Explorer | Level 4
    3 years ago

    This is my current status.

     

    The percentage backup completed (63%) is getting lower. The .89TB stays the same while the 1.39TB increases.

    And the files are still updating/indexing; those numbers go up, then down, then up and so on.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    I see, thanks for the confirmation, czcante.

     

    May we reach out to you via email, so we can investigate this further?

  • czcante's avatar
    czcante
    Explorer | Level 4
    3 years ago
    Yes. You can. Thank you.
  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey czcante! I was about to log a ticket for you, but I can see you already have one open with our advanced team. 

     

    Since they’re already reviewing your case, I’ve also left them an internal note to let them know you’ve reached out to us here.

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