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czcante's avatar
czcante
Explorer | Level 4
3 years ago

Dropbox not reading my external drive

I have Window 7 and I uploaded files from an external drive a few months ago with no problem. And it was backing up those files daily with no problems. All of the sudden now Dropbox can’t read the drive. I’ve unplugged it and plugged back into my PC and it still has an error message that it’s not connected.
Has anyone had this same issue and resolved it?
Dropbox Backup

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  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey czcante! I was about to log a ticket for you, but I can see you already have one open with our advanced team. 

     

    Since they’re already reviewing your case, I’ve also left them an internal note to let them know you’ve reached out to us here.

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