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Emron123's avatar
Emron123
Explorer | Level 3
2 years ago

Dropbox not starting on all pc's

I have dropbox on 2 pc's on the same network. Studently I get a message "Couldn't start dropbox" on both pc's and dropbox is not working.

The log states: 

Traceback (most recent call last):
File "desktop/dropbox/client/main.py", line 5272, in _setup_root_for_account
File "desktop/dropbox/client/features/cloud_files_migration/gating.py", line 29, in should_migrate_to_cloud_files
File "desktop/dropbox/client/installer/win_installer_sparse_msix.py", line 156, in is_sparse_msix_registered
_bowbow.hresult_error: 0x80070422: The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.

7 Replies

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey there Emron123, sorry to hear about this.

     

    Could you please forward us the whole error log you're getting and clarify the exact OS version of your computers?

     

    Do you happen to be using a firewall, antivirus or a VPN/proxy setting perhaps?

     

    Let us know more when you get the chance, and we'll take it from there. 

  • Emron123's avatar
    Emron123
    Explorer | Level 3
    2 years ago

    Hello, thank you for your answer.

     

    I don't have any active VPN connections. Firewall/antivirus I have the windows default (defender).

     

    The whole log is as follows: 

    bn.BUILD_KEY: Dropbox
    bn.VERSION: 177.4.5399
    bn.constants.WINDOWS_SHELL_EXT_VERSION: 61
    bn.is_frozen: True
    machine_id: ----
    pid: 6152
    cwd: 'C:\\Program Files (x86)\\Dropbox\\Client'
    real_path='C:\\Program Files (x86)\\Dropbox\\Client'
    mode=0o40777 uid=0 gid=0
    parent mode=0o40777 uid=0 gid=0
    HOME: None
    appdata: 'C:\\Users\\***\\AppData\\Local\\Dropbox\\instance1'
    real_path='C:\\Users\\***\\AppData\\Local\\Dropbox\\instance1'
    mode=0o40777 uid=0 gid=0
    parent mode=0o40777 uid=0 gid=0
    dropbox_path: 'D:\\Dropbox'
    real_path='D:\\Dropbox'
    mode=0o40555 uid=0 gid=0
    parent mode=0o40777 uid=0 gid=0
    sys_executable: 'C:\\Program Files (x86)\\Dropbox\\Client\\Dropbox.exe'
    real_path='C:\\Program Files (x86)\\Dropbox\\Client\\Dropbox.exe'
    mode=0o100777 uid=0 gid=0
    parent mode=0o40777 uid=0 gid=0
    trace.__file__: 'C:\\Program Files (x86)\\Dropbox\\Client\\177.4.5399\\python-packages.zip\\dropbox\\client\\ui\\common\\boot_error.pyc'
    real_path='C:\\Program Files (x86)\\Dropbox\\Client\\177.4.5399\\python-packages.zip\\dropbox\\client\\ui\\common\\boot_error.pyc'
    not found
    parent not found
    TMP: C:\Users\***\AppData\Local\Temp
    TEMP: C:\Users\***\AppData\Local\Temp
    tempdir: 'C:\\Users\\***\\AppData\\Local\\Temp'
    real_path='C:\\Users\\***\\AppData\\Local\\Temp'
    mode=0o40777 uid=0 gid=0
    parent mode=0o40777 uid=0 gid=0
    Traceback (most recent call last):
    File "desktop/dropbox/client/main.py", line 5272, in _setup_root_for_account
    File "desktop/dropbox/client/features/cloud_files_migration/gating.py", line 29, in should_migrate_to_cloud_files
    File "desktop/dropbox/client/installer/win_installer_sparse_msix.py", line 156, in is_sparse_msix_registered
    _bowbow.hresult_error: 0x80070422: The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi Emron123, have you tried using these steps, in order to perform an advanced re-install? 

  • Emron123's avatar
    Emron123
    Explorer | Level 3
    2 years ago

    Tried it, worked until reboot. When I restarted the pc, the issue persisted. I waited 2 hours to re sync everything just to crash again on restart.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey Emron123, in this case can I send you an email, in order for us to have a closer look into this? 

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi Emron123, I just sent you an email, and I'll be happy to see you there.

     

    Cheers!

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