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Emron123
3 years agoExplorer | Level 3
Dropbox not starting on all pc's
I have dropbox on 2 pc's on the same network. Studently I get a message "Couldn't start dropbox" on both pc's and dropbox is not working.
The log states:
Traceback (most recent call last): File...
Walter
Dropbox Community Moderator
3 years agoHey there Emron123, sorry to hear about this.
Could you please forward us the whole error log you're getting and clarify the exact OS version of your computers?
Do you happen to be using a firewall, antivirus or a VPN/proxy setting perhaps?
Let us know more when you get the chance, and we'll take it from there.
Emron123
3 years agoExplorer | Level 3
Hello, thank you for your answer.
I don't have any active VPN connections. Firewall/antivirus I have the windows default (defender).
The whole log is as follows:
bn.BUILD_KEY: Dropbox
bn.VERSION: 177.4.5399
bn.constants.WINDOWS_SHELL_EXT_VERSION: 61
bn.is_frozen: True
machine_id: ----
pid: 6152
cwd: 'C:\\Program Files (x86)\\Dropbox\\Client'
real_path='C:\\Program Files (x86)\\Dropbox\\Client'
mode=0o40777 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
HOME: None
appdata: 'C:\\Users\\***\\AppData\\Local\\Dropbox\\instance1'
real_path='C:\\Users\\***\\AppData\\Local\\Dropbox\\instance1'
mode=0o40777 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
dropbox_path: 'D:\\Dropbox'
real_path='D:\\Dropbox'
mode=0o40555 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
sys_executable: 'C:\\Program Files (x86)\\Dropbox\\Client\\Dropbox.exe'
real_path='C:\\Program Files (x86)\\Dropbox\\Client\\Dropbox.exe'
mode=0o100777 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
trace.__file__: 'C:\\Program Files (x86)\\Dropbox\\Client\\177.4.5399\\python-packages.zip\\dropbox\\client\\ui\\common\\boot_error.pyc'
real_path='C:\\Program Files (x86)\\Dropbox\\Client\\177.4.5399\\python-packages.zip\\dropbox\\client\\ui\\common\\boot_error.pyc'
not found
parent not found
TMP: C:\Users\***\AppData\Local\Temp
TEMP: C:\Users\***\AppData\Local\Temp
tempdir: 'C:\\Users\\***\\AppData\\Local\\Temp'
real_path='C:\\Users\\***\\AppData\\Local\\Temp'
mode=0o40777 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
Traceback (most recent call last):
File "desktop/dropbox/client/main.py", line 5272, in _setup_root_for_account
File "desktop/dropbox/client/features/cloud_files_migration/gating.py", line 29, in should_migrate_to_cloud_files
File "desktop/dropbox/client/installer/win_installer_sparse_msix.py", line 156, in is_sparse_msix_registered
_bowbow.hresult_error: 0x80070422: The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.
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