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jdmcs's avatar
jdmcs
Explorer | Level 4
8 years ago
Solved

Dropbox Now Requires Authentication in macOS High Sierra (10.13.4)?

I recently clean installed High Sierra and the Dropbox app on my MacBook Air (due to replacing the SSD), and then used the Combo Updater to install the 10.3.4 update.   Now, every time I restart, t...
Setting up the apps
  • Jane's avatar
    Jane
    8 years ago
    Great, let's look into the matter more closely jdmcs, I’ve made sure to create a support request on our system on your behalf. At your convenience, could you check your inbox for our latest message and let me know here if you have any issues locating the reply, so that we make sure to send that again? 
     
    Thanks again for your posting on the Dropbox Forum & we’re looking forward to hearing back from you via email, so as to check your updating-related inquiry together. Happy Friday!
     
    [This thread is now closed. If you have a similar or new question, you can ask here]
Scott_Marks's avatar
Scott_Marks
New member | Level 2
8 years ago

I am running MacOS 10.13.3, and found that the Dropbox Installer simply failed in an SSL handshake.  When I ran it by hand in the Terminal, I saw:

 

$ /Volumes/Dropbox\ Installer/Dropbox.app/Contents/MacOS/Dropbox\ Installer 
2018-03-31 18:02:43.367 Dropbox Installer[10903:720630] NSURLSession/NSURLConnection HTTP load failed (kCFStreamErrorDomainSSL, -9802)
2018-03-31 18:02:43.395 Dropbox Installer[10903:720647] NSURLSession/NSURLConnection HTTP load failed (kCFStreamErrorDomainSSL, -9802)
<snip many repetitions .../>

 

Looked to me like the stub Installer app was having trouble downloaded the full installation, so I tried this:

 

$ strings /Volumes/Dropbox\ Installer/Dropbox.app/Contents/MacOS/Dropbox\ Installer | grep http
https://www.dropbox.com/downloading?plat=mac&full=1
https://www.dropbox.com/download?plat=mac&meta=1&build=%@
https://www.dropbox.com/installer_funnel?

That first URL looked promising, and when I copy-and-pasted it into the browser, it downloaded "Dropbox 46.4.65.dmg".  I double-clicked on that to mount it, double-clicked on the seemingly-identical Dropbox Installer in that folder, and all was well.

 

Looks as if the Installer app needs a new approach to get out to do its download.

Success, in any event.

Jane's avatar
Jane
Icon for Dropbox Staff rankDropbox Staff
8 years ago
Hey jdmcs, welcome to the Dropbox Forum & thanks for posting here on this matter! 
 
Could you let us know how Mark’s tip worked for you? Please feel free to keep us updated on the outcome in your next message here & we’ll make sure to check back with you as closely as possible. 
 
Thanks again & I’ll be awaiting your next post! 

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