Take Your Search Game to the Next Level with Dropbox Dash  🚀✨ Curious how it works? Ask us here! 

Forum Discussion

severard's avatar
severard
Helpful | Level 6
2 months ago

Dropbox Passwords doesn't autofill in my Android apps or my Firefox browser login screens

Dropbox Password app v278.13

Firefox version 

135.0.1 (Build #2016074239), hg-7c2ff1aa3394+
GV: 135.0.1-20250216192613
AS: 135.0.1

Do I always have to open Dropbox Password app on my device first?

My dropbox passwords do not suggest or autofill in APPs and Firefox browser tabs on my Android (v14) samsung tablet (UI6.1, SM-X210).

 

 

 

Android
Dropbox Passwords

7 Replies

Sort By
  • severard's avatar
    severard
    Helpful | Level 6
    18 days ago

    Just tried Chrome and the dropbox balloon appeared and did take me to dropbox password , unlike firefox

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      18 days ago

      In that case, it means that the issue comes from Firefox severard 

      Did you try on a private browsing window perhaps to see if this is caused by another browser extension you're using perhaps? 

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    2 months ago

    Hi severard, thanks for bringing this to our attention.

    When you click the extension, or the mobile app, are you able to access your Passwords account from there normally?

    This will help me to assist further!

    • severard's avatar
      severard
      Helpful | Level 6
      22 days ago

      The ext file isnt working how I thought it would. i downloaded the 3.32.0 dropbox password ext off your website but it fails to run. it just says no app found to open xpi file

      I can access my dropbox password app.

      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff
        22 days ago

        severard, what if you remove the Dropbox Passwords extension from your web browser, and add it back after that? Are you still having trouble with the auto-fill feature?

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!