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jlmoore314's avatar
jlmoore314
Helpful | Level 5
9 months ago
Solved

Dropbox stuck syncing on my work desktop after updating Windows.

I have both my personal Dropbox and work Dropbox accounts on my work desktop. I recently updated my Windows and Dropbox has been stuck syncing ever since. For some reason, only my personal account is...
desktop
sync
windows
  • Walter's avatar
    Walter
    9 months ago

    Thanks for the additional information and the screenshot too jlmoore314 - much appreciated.

    Have you tried quitting the app and relaunching it and/or logging out of your account(s) and then back in since you first noticed this?

    If it's still stuck at the same number of files, can you try fixing your hardlinks and permissions and let us know how it goes? 

jlmoore314's avatar
jlmoore314
Helpful | Level 5
9 months ago

Quitting and relaunching hadn't helped, but today logging out and back in worked this time! Thank you. 

  • Theresa's avatar
    Theresa
    Icon for Community Manager rankCommunity Manager
    9 months ago

    Hi jlmoore314 and welcome back to the Dropbox Community. I am glad to see your files are now fully synced (nothing worse than seeing it loading for hours on end 🤯).

    By the way, I’m Theresa, a Community Manager here at Dropbox HQ. 👩‍💻 You may have seen me pop up around the Community. I love hearing how our members use Dropbox in their daily lives. If you’re open to sharing, I’d love to hear how you use Dropbox. ✨

    You never know, we may be able to share your experience with our internal team and even provide you with some handy tips & tricks 💡 to make your workday even better. 🚀

    Looking forward to hearing from you,

    T 😺 (Dropbox Community Manager)

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