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Forum Discussion

Cranthar's avatar
Cranthar
Explorer | Level 3
2 years ago

Dropbox task shows up when scrolling in Onedrive folder.

Hello! I´m having an issue where in Windows 11 when scrolling up/down in the Onedrive folder, Dropbox task appears in Task Manager showing "Com surrogate (32bit)" and disappears when I stop scrolli...
desktop
Storage space
windows
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

I see, thanks, Cranthar.

 

Would you mind launching the app, so we can get that screenshot of the sync icons?

Cranthar's avatar
Cranthar
Explorer | Level 3
2 years ago

Hello!

There doesn´t appear to be any sync icons. After launching the Dropbox app, the icons stay the same, but everything works fine - syncing, creating links, etc.

A screenshot as well: 

 
  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Cranthar, can we log a ticket for you (to the email address you see here) and investigate internally?

    • Cranthar's avatar
      Cranthar
      Explorer | Level 3
      2 years ago

      Yes, of course. Although I have to say that I´m not the one actually having the issue. I´m just mediating for another user. Would You need their Dropbox account address?

      • Nancy's avatar
        Nancy
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Thanks for clarifying that, Cranthar. Are they on a paid plan, so that they can contact support on their end? If yes, please send me their ticket number here afterwards.

         

        If they’re on the free Basic plan instead, let me know and we’ll go from there.

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