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SkycladFox's avatar
SkycladFox
Explorer | Level 4
4 years ago

Dropbox Win10 App Not Loading

The Dropbox app is not starting with the computer, and when I double-click the icon in the Start menu nothing seems to happen.  Checking with Task Manager, three processes do open, only to then close...
desktop
Setting up the apps
Windows
  • Hannah's avatar
    Hannah
    4 years ago
    I see, thanks for the update!

    Can you try reinstalling the application (without uninstalling), to see if that helps?
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
Hey SkycladFox, welcome to our Community!

Can you please check the sync status of the Dropbox application, by hovering your mouse over the Dropbox icon in your system tray?

Keep me posted!
SkycladFox's avatar
SkycladFox
Explorer | Level 4
4 years ago

Neglected to mention: the icon doesn't appear in the system tray.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    4 years ago
    I see, thanks for the update!

    Can you try reinstalling the application (without uninstalling), to see if that helps?
    • SkycladFox's avatar
      SkycladFox
      Explorer | Level 4
      4 years ago

      App now working again!  Hopefully it stays that way.

       

      Thanks for your help. 😄

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        4 years ago
        Perfect! Happy to help.

        If you need anything else, make sure to give us a shout and have a great week ahead!

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