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Dropox on MAC unable to start
Hi, I removed drobox from my MAC book Air M2 with MacOS Ventura 13.2.1 (22D68).
I tryed to removed all folder on Library which I could find.
I downloaded a full app new from DB website.
Installation ran good, no error.
When I launch app unfortunately the APP is popping on topbar but remain on "start-up in progress" phase for a minute and then a message error appear.
Here the text translated:
Unable to start Dropbox.
This may be a temporary error. Restart Dropbox.
For more information, click the help button.
And there is a link for a log file which I reported here:
bn.BUILD_KEY: Dropbox
bn.VERSION: 169.4.5684
bn.constants.WINDOWS_SHELL_EXT_VERSION: 61
bn.is_frozen: True
machine_id: 9809ca61-1d0d-5b47-b275-46afb5aa6a1b
pid: 1017
ppid: 1
uid: 501
user_info: pwd.struct_passwd(pw_name='macairdesign', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='JOHN SMITH', pw_dir='/Users/macairdesign', pw_shell='/bin/zsh')
effective_user_info: pwd.struct_passwd(pw_name='macairdesign', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='JOHN SMITH', pw_dir='/Users/macairdesign', pw_shell='/bin/zsh')
euid: 501
gid: 20
egid: 20
group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'macairdesign'])
effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'macairdesign'])
DYLD_LIBRARY_PATH: None
cwd: '/'
real_path='/'
mode=0o40755 uid=0 gid=0
parent mode=0o40755 uid=0 gid=0
HOME: '/Users/macairdesign'
appdata: '/Users/macairdesign/.dropbox/instance4'
real_path='/Users/macairdesign/.dropbox/instance4'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
dropbox_path: '/Users/macairdesign/Library/CloudStorage/Dropbox'
real_path='/Users/macairdesign/Library/CloudStorage/Dropbox'
not found
parent not found
sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'
real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'
mode=0o100755 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
not found
parent not found
tempdir: '/var/folders/s3/tv9tp55x1x77tf2sdqvspysw0000gn/T'
real_path='/private/var/folders/s3/tv9tp55x1x77tf2sdqvspysw0000gn/T'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
Traceback (most recent call last):
File "dropbox/client/main.pyc", line 5185, in _setup_root_for_account
File "dropbox/sync_root/helpers.pyc", line 511, in get_root_for_account
File "dropbox/foundation/futures/basic.pyc", line 853, in result
File "dropbox/sync_root/handlers/macos/file_provider.pyc", line 121, in set_result_or_convert_exception
dropbox.mac.internal.MacError: [Errno -2001] Error Domain=NSFileProviderErrorDomain Code=-2001 "Non è stato trovato nessun provider di file con l'identificatore “com.getdropbox.dropbox.fileprovider/f7f18765-0acf-4a22-a8b7-b8918fdef50c”." UserInfo={NSLocalizedDescription=Non è stato trovato nessun provider di file con l'identificatore “com.getdropbox.dropbox.fileprovider/f7f18765-0acf-4a22-a8b7-b8918fdef50c”.}
Somebody can help me?
thanks
John
9 Replies
- Hi Megan
Yes of course.
I hope you can get my email from the account.
Let me know
Br
Stefano - Hi, yes off course I did it and I followed before each reboot all indications I could find on the different discussions existing here on the community.
Nothing worked out unfortunately.
Thanks fir the support - Jay
Dropbox Community Moderator
Thanks, I've sent you an email, please could you reply to it when you get a chance!
- Loading
Hello
I didn't get any email. not even in spam.
But I got notifications by email every time somebody write an answer on this discussion.
Let me know
best
Stefano
Now i got your email and just replied to confirm I am the owner of the email account.
