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GrandDuc's avatar
GrandDuc
Helpful | Level 5
7 years ago
Solved

Error Connection Timed out

All the Windows PCs on my network this morning, regardless of version of Windows receive an ERR_CONNECTION_TIMED_OUT when trying to access www.dropbox.com. The OSX machines are fine. All receive IP (...
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  • Lusil's avatar
    Lusil
    7 years ago
    Hey peeps! Thanks for checking back in here and glad to hear that the issue seems to be resolved for you. 
     
    If the behavior persists for you though, don’t hesitate to give me a nudge and I’ll make sure to get back to you as soon as possible. Thank you! :grin:
gmurad's avatar
gmurad
Explorer | Level 4
7 years ago

I'm in Toronto and also having the same issue, only a problem from windows computers but OSX works fine. ISP is Beanfield

GrandDuc's avatar
GrandDuc
Helpful | Level 5
7 years ago
gmurad wrote:

I'm in Toronto and also having the same issue, only a problem from windows computers but OSX works fine. ISP is Beanfield

Problem was intermittent late yesterday, but down again this morning for my Windows machines. This is really inconvenient for us, we rely on DropBox for our daily workflow.

I have a ticket open with support, but no response yet. This can't be easy to track down.

I suspect there is a something in the dropbox infrastructure that is rejecting traffic originating from Windows, maybe some packet structure or packet content specific to the Windows networking stack. When testing from my network I am able to Telnet www.dropbox.com 443 from OSX but not from Windows (CONNECT FAILED). 



  • Lusil's avatar
    Lusil
    Icon for Dropbox Staff rankDropbox Staff
    7 years ago
    Hey GrandDuc, thanks for the further info on this, . 
     
    I’ve made sure to pass your additional comments to the specialized member of my team reviewing this matter for you and and can see that they’ve replied to you via email. At your earlier convenience, please have a look at their most recent reply and don’t hesitate to get back to them if the issue persists or if you have any further details that could help troubleshoot.
     
    Thanks again!

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