Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

BrooklynGirl's avatar
BrooklynGirl
Helpful | Level 5
4 years ago
Solved

error message re: number of devices

I am using DropBox on three devices -- an iPhone, an iPad, and my desktop computer. We are allowed 3 devices with a basic membership. But, every time I try to use Dropbox on my iPad, I get an error message that I have too many devices connected.  In fact, the screen shows only three devices! -- while at the same time telling me that I have to remove one. 

Error Messages
Mobile
Setting up the apps
Tablet
  • BrooklynGirl's avatar
    BrooklynGirl
    4 years ago

    Hi —

    Someone else I talked to suggested that I go into my account settings to see if Dropbox was still holding on to an old device that I no longer have. That was exactly the case. I deleted the old iPad I have not had for over two years and now am no longer getting the error message. But, if the problem pops up again, I will be back! Thanks for responding.

2 Replies

Replies have been turned off for this discussion
  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Hey BrooklynGirl, sorry to hear about this.

     

    Can you let us know how many devices you can see linked to your account on this page?

     

    A screenshot of the exact error you're getting would be much appreciated too.

     

    Thanks!

  • BrooklynGirl's avatar
    BrooklynGirl
    Helpful | Level 5
    4 years ago

    Hi —

    Someone else I talked to suggested that I go into my account settings to see if Dropbox was still holding on to an old device that I no longer have. That was exactly the case. I deleted the old iPad I have not had for over two years and now am no longer getting the error message. But, if the problem pops up again, I will be back! Thanks for responding.

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!